Operations Support Coordinator - Front of House

Overview

Operations Support Coordinator – Front of House at St. James’s Place. Location: Bristol Office. Workplace Type: On-Site. Employment Type: 12 month Fixed-Term Contract. Seniority: Entry Level.

The role delivers a professional service focusing on quality, service and relationships, and is the first point of contact for all visitors to the SJP buildings. It includes handling inbound calls to SJP’s national switchboard and providing administrative and operational support within the Partnership Directorate.

What you’ll be doing

• Greet all visitors, clients and partners, provide a professional and welcoming service, look after visitors until their host arrives and prior to departure
• Provide a professional switchboard service, re-directing calls as appropriate, collect accurate messages and manage the voicemail functionality
• Facilitate corporate meeting room bookings for employees and Partners
• Ensure facilities issues are raised in a timely manner and monitored accordingly
• Coordinate and handle bookings of visitor parking and electric vehicle charging arrangements, alongside granting access into car parks via intercom system
• Support the wider operations and Wealth Management teams with projects and administrative tasks
• Where applicable, provide on-the-ground support for events held in SJP buildings
• Build and maintain relationships with key stakeholders across the business to support building knowledge and assist the management team and the Partnership with day-to-day queries
• Develop awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against strategic priorities
• Develop and review processes and ways of working to improve efficiency and adapt to business needs

Essential Criteria

• Strong IT capability in Microsoft Office: Word, Excel & PowerPoint
• Excellent written and verbal communication skills appropriate to all levels
• Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
• Experience in a front of house position

Working Pattern

Due to the front of house nature of this role, the successful candidate will be in location 5 days per week, working either 8:30am to 4:30pm, 9:00am to 5:00pm, or 9:30am to 5:30pm on a rota basis with the wider team.

What’s in it for you?

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support life stages including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments

We’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage, please let us know by emailing careers@sjp.co.uk

Next steps

If you’re excited about this role and believe you have the skills and experience we’re looking for, please submit an application by clicking ‘apply’ below and our team will be in touch. As a business regulated by the FCA, we would advise you to familiarise yourself with the conduct regulations and consumer duty obligations prior to an interview with SJP.