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For Companies At a Glance
- Tasks: Be the friendly face of SJP, welcoming visitors and managing calls.
- Company: Join St. James’s Place, a leading wealth management firm in Knightsbridge.
- Benefits: Enjoy competitive pay, annual leave, bonuses, and discounts on our rewards platform.
- Why this job: Gain valuable experience in a dynamic environment while building professional relationships.
- Qualifications: Strong IT skills and excellent communication; front of house experience preferred.
- Other info: This is an on-site role with a fixed-term contract for 12 months.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Operations Support Co-ordinator – Front of House at St. James’s Place. Location: London – Knightsbridge Office. Workplace Type: On-Site. Employment Type: 12 month Fixed-Term Contract. Seniority: Entry Level.
The role
To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.
What you\’ll be doing
- Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
- Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality
- Facilitate corporate meeting room bookings for employees and Partners
- Ensure any facilities issues are raised in a timely manner and monitored accordingly
- Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system
- Support the wider operations and Wealth Management teams with projects and administrative tasks
- Where applicable provide on the ground support for events held in our SJP buildings
- Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries
- Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
- Develop and review processes and ways of working to improve efficiency and adapt to business needs
Essential Criteria
- Strong IT capability in Microsoft Office: Word, Excel & PowerPoint
- Excellent written and verbal communication skills, appropriate to all levels
- Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
- Experience in a front of house position
Working Pattern
Due to the front of house nature of this role, we will require the successful person to be in location 5 days per week working either 8.30am to 4.30pm – 9am to 5pm or 9.30am to 5.30pm on a rota basis with the wider team.
What\’s in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We\’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
What’s next? If you\’re excited about this role and believe you have the skills and experience we\’re looking for, please submit an application by clicking ‘apply’ below and our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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Operations Support Co-ordinator - Front of House employer: St. Jamess Place
Contact Detail:
St. Jamess Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Co-ordinator - Front of House
✨Tip Number 1
Familiarise yourself with the company culture at St. James’s Place. Understanding their values and how they prioritise customer service will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Practice your communication skills, especially in a front-of-house context. Role-play scenarios where you greet visitors or handle phone calls to build confidence and ensure you can provide the professional service they expect.
✨Tip Number 3
Network with current or former employees of St. James’s Place. They can provide insights into the role and the work environment, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your experience in managing multiple tasks and prioritising workload. Think of specific examples from your past roles that showcase your ability to handle busy front-of-house situations effectively.
We think you need these skills to ace Operations Support Co-ordinator - Front of House
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential criteria. Tailor your application to highlight how your skills and experiences align with the requirements of the Operations Support Co-ordinator position.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in front of house roles. Highlight your IT skills, communication abilities, and any previous administrative support experience that relates to the job.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples to demonstrate your customer service skills and ability to manage multiple tasks effectively, as these are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for the Operations Support Co-ordinator role.
How to prepare for a job interview at St. Jamess Place
✨Showcase Your Communication Skills
As the Operations Support Co-ordinator, you'll be the first point of contact for visitors. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice clear and professional responses to common questions.
✨Familiarise Yourself with Microsoft Office
Strong IT capability in Microsoft Office is essential for this role. Brush up on your skills in Word, Excel, and PowerPoint before the interview. Be prepared to discuss how you've used these tools in previous roles or projects.
✨Understand the Company Culture
Research St. James’s Place and their values. Understanding their commitment to quality service and relationship building will help you align your answers with their expectations. Show enthusiasm for their mission and how you can contribute.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of examples from your past experiences where you successfully handled front-of-house situations or prioritised tasks effectively.
