Operation Support Coordinator - Front of House

Operation Support Coordinator – Front of House

Join to apply for the Operation Support Coordinator – Front of House role at St. James’s Place

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform – because we believe in the difference our work makes.

Location: Manchester Office

Workplace Type: On-Site

Employment Type: 12 month Fixed-Term Contract

Seniority: Entry Level

The role

To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.

Who we\’re looking for

We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service. You will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.

What you\’ll be doing

• Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
• Provide a professional switchboard service, redirecting calls as appropriate, collecting accurate messages and management of the voicemail functionality
• Facilitate corporate meeting room bookings for employees and Partners
• Ensure any facilities issues are raised in a timely manner and monitored accordingly
• Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system
• Support the wider operations and Wealth Management teams with projects and administrative tasks
• Where applicable provide on the ground support for events held in our SJP buildings
• Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries
• Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
• Develop and review processes and ways of working to improve efficiency and adapt to business needs

Essential Criteria

• Strong IT capability in Microsoft Office: Word, Excel & PowerPoint
• Excellent written and verbal communication skills, appropriate to all levels
• Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
• Experience in a front of house position

Working Pattern

• Due to the front of house nature of this role, the successful candidate will be in location 5 days per week, working a rotation of 8:30am–4:30pm, 9:00am–5:00pm or 9:30am–5:30pm with the wider team

What\’s in it for you?

We reward you for the work you do, including a discretionary annual bonus scheme that reflects both personal and company performance, a competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), and access to an online rewards platform with discounts. We offer benefits to support various life stages, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments

We\’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage, please email careers@sjp.co.uk.

What\’s next?

If you\’re excited about this role and believe you have the skills and experience we\’re looking for, we\’d love to hear from you. Please submit an application by clicking “apply” below and our team will be in touch. As a business regulated by the FCA, we advise you to familiarise yourself with the conduct regulations and consumer duty obligations prior to an interview with SJP.