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- Tasks: Be the friendly face of St. James’s Place, welcoming visitors and managing calls.
- Company: Join a forward-thinking financial services company committed to innovation and employee empowerment.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days leave, and discounts on various services.
- Why this job: Gain valuable experience in a dynamic environment while building relationships and supporting key projects.
- Qualifications: Strong communication skills, IT proficiency, and a passion for customer service are essential.
- Other info: Part-time role with flexible hours; perfect for students looking to kickstart their career.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Front of House – Support Coordinator role at St. James’s Place
2 days ago Be among the first 25 applicants
Join to apply for the Front of House – Support Coordinator role at St. James’s Place
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform – because we believe in the difference our work makes.
At a glance:
Location: Liverpool Office
Workplace Type: On-Site – Part time 3 days per week
Employment Type: 6 month Fixed-Term Contract
Seniority: Entry Level
The role:
To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.
Who we\’re looking for:
We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service, you will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.
What you\’ll be doing:
- Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
- Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality
- Facilitate corporate meeting room bookings for employees and Partners,
- Ensure any facilities issues are raised in a timely manner and monitored accordingly
- Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system
- Support the wider operations and Wealth Management teams with projects and administrative tasks
- Where applicable provide on the ground support for events held in our SJP buildings
- Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
- Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
- Develop and review processes and ways of working to improve efficiency and adapt to business needs
Essential Criteria
- Strong IT capability in Microsoft Office: Word, Excel & PowerPoint
- Excellent written and verbal communication skills, appropriate to all levels.
- Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
- Experience in a front of house position
Working Pattern:
- Working days will be Wednesday, Thursday and Friday working either 8.30am to 4.30pm – 9am to 5pm or 9.30am to 5.30pm.
What\’s in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments We\’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What\’s next?
If you\’re excited about this role and believe you have the skills and experience we\’re looking for, we\’d love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Front of House - Support Coordinator employer: St. James’s Place
Contact Detail:
St. James’s Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House - Support Coordinator
✨Tip Number 1
Familiarise yourself with the company culture at St. James’s Place. Understanding their values and mission will help you align your responses during any interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, as this role requires excellent verbal and written abilities. Consider role-playing scenarios where you greet visitors or handle phone calls to build your confidence.
✨Tip Number 3
Network with current or former employees of St. James’s Place on platforms like LinkedIn. They can provide valuable insights about the role and the work environment, which can help you tailor your approach.
✨Tip Number 4
Be prepared to discuss your organisational skills and how you prioritise tasks. Think of specific examples from your past experiences that demonstrate your ability to manage multiple responsibilities effectively.
We think you need these skills to ace Front of House - Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in front of house roles. Emphasise your communication skills and any administrative tasks you've handled in the past.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention specific examples of how you've successfully managed visitor interactions or administrative duties in previous roles.
Highlight IT Skills: Since strong IT capability in Microsoft Office is essential, ensure you mention your proficiency in Word, Excel, and PowerPoint. Provide examples of how you've used these tools effectively in past positions.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work at St. James’s Place. Discuss how you align with their values of engagement and empowerment, and how you can contribute to their team.
How to prepare for a job interview at St. James’s Place
✨Showcase Your Communication Skills
As a Front of House - Support Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you greet a visitor or handle a phone call, so practice these interactions beforehand.
✨Familiarise Yourself with the Company
Research St. James’s Place and understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company and its culture.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as managing multiple tasks or dealing with difficult visitors. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, be ready to discuss how you prioritise tasks and manage your time. You could share examples from previous experiences where you successfully handled multiple responsibilities or improved processes.
