At a Glance
- Tasks: Deliver a welcoming service and manage visitor experiences at our front of house.
- Company: Join a forward-thinking company focused on innovation and employee empowerment.
- Benefits: Enjoy competitive pay, generous leave, and a range of lifestyle benefits.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be the face of our organisation and make a real impact on visitor experiences.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
Workplace Type: On-Site
Employment Type: Permanent
Seniority: Entry Level
The role
To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.
Who we're looking for
We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service. You will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.
What you'll be doing
- Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure.
- Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality.
- Facilitate corporate meeting room bookings for employees and Partners.
- Ensure any facilities issues are raised in a timely manner and monitored accordingly.
- Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system.
- Support the wider operations and Wealth Management teams with projects and administrative tasks.
- Where applicable provide on the ground support for events held in our SJP buildings.
- Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
- Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities.
- Develop and review processes and ways of working to improve efficiency and adapt to business needs.
- Strong IT capability in Microsoft Office: Word, Excel & PowerPoint.
- Excellent written and verbal communication skills, appropriate to all levels.
- Willingness to make own decisions on prioritising workload and taking responsibility for own tasks.
- Experience in a front of house position.
Working Pattern
Due to the front of house nature of this role, we will require the successful person to be in location 5 days per week with a working pattern of either - 8.30am to 4.30pm, 9am to 5pm or 9.30am to 5.30pm.
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay).
- Private medical insurance (optional taxable benefit).
- 10% non-contributory pension (increasing with length of service).
Reasonable Adjustments
We’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk. Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Front of House Ops & Visitor Experience Coordinator employer: St. James's Place
At SJP, we pride ourselves on being an excellent employer, fostering a vibrant work culture that prioritises engagement and empowerment. Our commitment to employee growth is evident through our comprehensive benefits package, including competitive parental leave, private medical insurance, and a generous pension scheme, all designed to support you at every stage of your career. Join us in Solihull, where your contributions are valued, and you can thrive in a dynamic environment focused on delivering exceptional visitor experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Ops & Visitor Experience Coordinator
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a first-class service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with speaking about your experiences.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about the role and the company. They might share insights that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your enthusiasm for the role.
We think you need these skills to ace Front of House Ops & Visitor Experience Coordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role focused on visitor experience.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for, like your communication skills and attention to detail. This shows us you’re genuinely interested in the role!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate a methodical approach, so structure your information logically.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St. James's Place
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like greeting visitors and managing the switchboard. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a Front of House Ops & Visitor Experience Coordinator, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will show that you can handle the demands of the position.
✨Demonstrate Your Organisational Skills
Being highly organised is a must for this role. Bring up specific instances where you successfully managed multiple tasks or projects. This could include coordinating meetings or handling visitor bookings, which are key parts of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
