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- Tasks: Lead User Centred Design initiatives and collaborate with teams to enhance user experiences.
- Company: St. James’s Place is a forward-thinking company focused on innovation and excellence.
- Benefits: Enjoy hybrid work, competitive leave, bonuses, and discounts on various services.
- Why this job: Join a culture that values creativity, autonomy, and impactful design in a supportive environment.
- Qualifications: Extensive UCD experience, digital product knowledge, and proficiency in design tools required.
- Other info: Open to applicants from diverse backgrounds; apply even if you don't meet every criterion.
The predicted salary is between 36000 - 60000 £ per year.
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Are you ready to chart your own career path? At SJP we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation and autonomy, SJP could be the place for you.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Mid-Senior Level
The Architecture, Design & Experience Division is responsible for shaping the strategic design of SJP’s technology, processes, and customer experiences to ensure all change initiatives are aligned to business priorities and deliver meaningful, client-centric outcomes. The division brings together architecture, service and user experience design, and business analysis into a centre of excellence that guides projects from idea to execution. It ensures designs and solutions are focussed on customer outcomes, quality and consistency of experience across SJP\’s digital and operational landscape, while remaining well governed, cost effective and scalable.
The Design & Improvement team leads SJP’s user-centred design approach, ensuring that services, systems, and experiences are built around the needs of clients, advisers, and internal users. By combining service design, user experience (UX), business improvement, and digital insight, the team tackles inefficiencies and enhances service quality across the business. They shape strategy through research, testing, and data-driven insight, and ensure that SJP’s digital products are inclusive, intuitive, and continuously evolving. Working closely with architecture, analysis, and strategic programmes, they drive customer-centric innovation that improves outcomes and reduces complexity across the organisation.
As Experience Lead you are responsible for the day-to-day practice of User Centred Design (UCD). You create and implement the guidelines for the practice of Experience in SJP, ensuring the UCD framework is being practiced correctly to deliver measurable value to users and the business. Working with Architecture, Experience, Product & Service leaders to ensure users are at the heart of the entire design process. You’ll ensure design workshops are facilitated with the right skillset and findings are recorded and replayed to the right audience.
What you’ll be doing:
- Working with multi-disciplinary skillset to ensure solutions are User-centred and meet needs of both user and business.
- Collaborating with Service Designers, Architecture, Business Improvement, Product, Development, and Business leaders to define the overall Experience strategy for our products and services.
- Implementing the function of User Research including testing, and analysis to inform design decisions.
- Providing direction and sign-off of wireframes, prototypes, and high-fidelity designs for web and mobile applications.
- Communicating design decisions and rationale effectively to cross-functional teams and stakeholders.
- Ensuring that designs are accessible and inclusive for all users.
- Staying up-to-date with the latest design trends, tools, and technologies.
- Creating a common set of UX principles to be applied to SJP’s digital estate. Ensure UX uses consistent methods, tools and approaches.
- Being responsible in leading creation and implementation of user personas.
- Ensuring all new UX initiatives are tested appropriately with users.
- Providing effective design feedback and mentor UX Designers and UX Researchers on practice of UCD, helping them to develop the technical and interpersonal skills needed to achieve their career goals.
- Working with Agile development team leaders to ensure solutions are delivered as designed.
Who we’re looking for:
An experience UCD professional seen as a go-to person for User Experience within SJP, sharing your experience with the team, striving for excellence and championing the team and our principles throughout St. James’s Place.
Essential Criteria:
- Extensive experience in implementing and running User Centred Design and a passion for creating engaging and intuitive user experiences.
- Digital product experience (web/app), either B2B or D2C for software or standalone products
- Experienced in accessibility design techniques and practices
- Proficiency in design tools such as Axure, Sketch, Figma, InVision, etc.
- Highly experienced coaching and mentoring junior team members
Desirable Criteria:
- Bachelor\’s or Master\’s degree in design, human-computer interaction, or a related field and/or equivalent experience.
- Highly experienced in conducting user research, testing, and using the insights to inform design decisions.
What\’s in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments We\’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What\’s next?
If you\’re excited about this role and believe you have the skills and experience we\’re looking for, we\’d love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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Experience Lead employer: St. James’s Place
Contact Detail:
St. James’s Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Lead
✨Tip Number 1
Familiarise yourself with User Centred Design (UCD) principles and practices. Since the Experience Lead role heavily focuses on UCD, demonstrating your understanding of its frameworks and methodologies during discussions can set you apart.
✨Tip Number 2
Network with professionals in the design and user experience field. Engaging with others who work at SJP or similar companies can provide insights into their culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Stay updated on the latest design tools and trends, particularly those mentioned in the job description like Figma and Axure. Being able to discuss recent developments or showcase your proficiency in these tools can demonstrate your commitment to continuous learning.
✨Tip Number 4
Prepare to discuss your experience with mentoring and coaching junior team members. As this role involves guiding others, sharing specific examples of how you've helped develop talent in previous positions can highlight your leadership skills.
We think you need these skills to ace Experience Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Experience Lead role at St. James’s Place. Familiarise yourself with the responsibilities and required skills, especially around User Centred Design (UCD) and collaboration with multi-disciplinary teams.
Tailor Your CV: Customise your CV to highlight your experience in UCD, digital product design, and mentoring. Use specific examples that demonstrate your ability to create engaging user experiences and your proficiency with design tools like Figma or Sketch.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user experience and your alignment with SJP's values of excellence and innovation. Mention how your background and skills make you a perfect fit for the Experience Lead position.
Showcase Relevant Projects: If possible, include a portfolio or links to projects that illustrate your experience in user research, testing, and design. Highlight any work that involved accessibility design techniques, as this is essential for the role.
How to prepare for a job interview at St. James’s Place
✨Showcase Your UCD Expertise
As an Experience Lead, it's crucial to demonstrate your extensive experience in User Centred Design (UCD). Be prepared to discuss specific projects where you've successfully implemented UCD principles and how they led to improved user experiences.
✨Communicate Design Decisions Clearly
Effective communication is key in this role. Practice articulating your design decisions and the rationale behind them. Use examples from your past work to illustrate how you’ve communicated complex ideas to cross-functional teams.
✨Highlight Collaboration Skills
This position requires collaboration with various teams. Prepare to share examples of how you've worked with service designers, product leaders, and developers to create user-centred solutions. Emphasise your ability to facilitate workshops and gather insights.
✨Stay Updated on Design Trends
Being knowledgeable about the latest design trends and tools is essential. Research current trends in UX/UI design and be ready to discuss how you can apply these insights to enhance SJP's digital products and services.
