At a Glance
- Tasks: Support and enhance ERP systems, focusing on finance modules and incident resolution.
- Company: Join St. James's Place, a diverse and inclusive employer committed to the LGBTQ+ community.
- Benefits: Enjoy a rewarding career with opportunities for professional growth and development.
- Other info: Collaborative team environment with opportunities to tackle complex challenges.
- Why this job: Make a real impact by improving financial processes and supporting key business operations.
- Qualifications: Experience in financial accounting and application support, with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
This role focuses on delivering business application support for the ERP solution (Unit4 ERP, also known as Business World/Agresso), with a particular emphasis on finance modules. You will be responsible for incident investigation and resolution, ensuring the smooth operation of the system across key finance processes. In addition to support, you will contribute to system and process improvements through change requests and project work, while maintaining clear documentation and producing regular management information. You will play a key role in maintaining robust system controls, proactively identifying risks and ensuring effective processes are in place to support accurate and reliable financial operations. Working as part of the wider team, you will also handle more complex issues and escalations, support project delivery, and deputise for managers when required, helping to ensure a high-quality, consistent service.
What You'll Be Doing
- SME for ERP finance modules, undertaking month end and year end activities.
- Defining best practice, standards and documenting procedures for others to follow.
- Unit4 / Agresso ERP incident tracking, investigation and resolution including data maintenance and user maintenance within target SLAs.
- Provide face-to-face advice and assistance through liaison with a range of internal stakeholders.
- Routine maintenance, including monitoring of business-critical incoming interfaces, as well as the production of outbound interfaces.
- Liaison with 3rd party Application support providers - overall 3rd Party Service.
- Prototyping of Small Enhancements and performing unit testing.
- Deployment of development / small enhancements into Live, adhering to the Change Control process.
- Assist and support issue tracking and support team logs and statistics.
- Continuous improvement ideas to be shared with the team.
- Update and maintain Support team documentation and guidelines.
- Perform ad hoc activity to support wider ERP projects, developments and initiatives.
- Dealing with more complex issues, complaints and escalations.
Who We're Looking For
This opportunity would suit candidates with financial accounting and accounting systems or application support experience, looking for a rewarding career within system support at SJP.
Essential Criteria:
- Financial year end / month end accounting experience.
- Accounting systems or application support experience, knowledge of Systems Administration, Financials, P2P, S2C, Absence, Workflow Reporting and Workspaces.
- Strong analytical and reporting skills.
- The ability to analyse issues, investigate the root cause and devise a resolution.
- Able to liaise with a range of internal stakeholders - internally and with the supplier.
- Excellent interpersonal and communication skills are required when dealing with users or other Support Teams.
- Continual development of SME capability.
- Understand and maintain appropriate security and general IT controls relevant to the system and the transactions it performs - learn and assist in the continual maturity of system controls and processes.
- Ability to rectify problems under difficult or high-pressure circumstances.
- Ability to work individually and as part of a team.
Desirable Skills:
- Experience using Unit4 ERP.
ERP System Support Specialist employer: St. James's Place
St. James's Place is an exceptional employer that champions inclusivity and diversity, making it a welcoming environment for all employees, including those from the LGBTQ+ community. With a strong focus on professional development, you will have ample opportunities to grow your skills in ERP system support while contributing to meaningful projects that enhance financial operations. The collaborative work culture encourages innovation and continuous improvement, ensuring that every team member plays a vital role in delivering high-quality service.
StudySmarter Expert Advice🤫
We think this is how you could land ERP System Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at St. James's Place on LinkedIn. Ask them about their experiences and any tips they might have for landing the ERP System Support Specialist role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your Unit4 ERP knowledge. Make sure you can discuss specific finance modules and how you've tackled similar challenges in the past. We want to see you shine, so practice articulating your problem-solving skills and how you handle complex issues.
✨Tip Number 3
Show off your analytical skills! During interviews, be ready to share examples of how you've investigated and resolved incidents in previous roles. Highlight your ability to maintain clear documentation and produce management information – these are key aspects of the job!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at St. James's Place and contributing to their inclusive culture.
We think you need these skills to ace ERP System Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ERP System Support Specialist role. Highlight your experience with financial accounting and any relevant application support you've done. We want to see how your skills match what we're looking for!
Showcase Your Skills:In your cover letter, showcase your analytical and reporting skills. Talk about specific instances where you've resolved complex issues or improved processes. This is your chance to shine and show us what you can bring to the team!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at St. James's Place
✨Know Your ERP Inside Out
Make sure you brush up on your knowledge of Unit4 ERP, especially the finance modules. Familiarise yourself with common issues and resolutions, as well as best practices in incident tracking and resolution. This will show that you're not just a candidate, but a potential expert who can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've successfully analysed issues and implemented solutions in previous roles. Highlight your experience with financial year-end processes and how you've contributed to system improvements. This will demonstrate your ability to handle complex problems effectively.
✨Communicate Like a Pro
Since this role involves liaising with various internal stakeholders, practice articulating your thoughts clearly and confidently. Think about how you would explain technical concepts to non-technical users. Good communication skills can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to ERP support. Prepare by thinking through how you would handle escalations or complex issues under pressure. This will help you showcase your problem-solving abilities and your capacity to maintain composure in challenging situations.
