At a Glance
- Tasks: Lead a dynamic Operations Support Team and enhance business processes across multiple locations.
- Company: Join a forward-thinking company with a focus on collaboration and innovation.
- Benefits: Enjoy competitive pay, generous leave, and a range of employee perks.
- Other info: Flexible hybrid work model with opportunities for travel and career growth.
- Why this job: Shape team dynamics and drive operational excellence while making a real impact.
- Qualifications: Proven leadership skills and experience in managing operational teams effectively.
The predicted salary is between 45000 - 55000 £ per year.
Location: London or Edinburgh
4 days per week, 1 day remote
Workplace Type: Hybrid with quarterly travel
Employment Type: Permanent
Seniority: Mid level
Due to internal movement, we have a rare but exciting opportunity to lead a nationally distributed Operations Support Team that keeps multiple locations running effectively while providing operational and administrative coordination to business leadership groups. This is a highly visible role responsible for people leadership, location operations, and business support, with the opportunity to shape how teams work, improve processes, and support business delivery across the UK as well as act as deputy for the Senior Operations Manager.
Who we’re looking for:
- Someone who leads with clarity, communicates openly, and supports teams to perform at their best.
- Excellent collaboration and stakeholder management skills.
- Resilience and the ability to remain calm, focused, and effective when managing change and competing priorities, and able to navigate challenges with confidence and a solutions-focused mindset.
What you’ll be doing:
- Set priorities and expectations to support business objectives.
- Responsible for ensuring SLAs are consistently achieved across location related tasks (such as switchboard) and admin support.
- Handle resources to maintain operational continuity across locations.
- Handle temporary staffing budget including monitoring, reconciliation, and forecasting.
- Build strategic awareness by working closely with collaborators to align team priorities.
- Lead team meetings and business updates to create trust, collaboration, and idea sharing.
- Lead continuous improvement initiatives to improve partner and client experience.
- Communicate business change clearly and support teams through delivery changes.
- Ensure processes and procedures are in place, reviewed, and effective.
- Lead performance reviews and support promotion and development planning.
- Contribute insight to corporate decision making.
- Coach and mentor colleagues across the wider community.
Essential Criteria:
- Experienced people management and leading team performance.
- Experience leading operational change, projects, or continuous improvement initiatives.
- Experience of operational delivery across multiple locations.
- Experience in managing an operational team to ensure SLAs are met and workflow is managed effectively.
- Strong planning and organisational skills with the ability to balance opposing demands.
Desirable Criteria:
- Experience working in financial services or regulated environments.
- Experience using management information to support decision making.
Special Requirements:
The successful person must be able to work from either our Edinburgh office or a London location 4 days per week with 1 day remote. The role also requires quarterly travel to either London or Edinburgh depending on base location.
What’s in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay).
- Private medical insurance (optional taxable benefit).
- 10% non-contributory pension (increasing with length of service).
Reasonable Adjustments:
We’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk.
Operations Support Manager in Edinburgh employer: St. James's Place
As an Operations Support Manager at our London or Edinburgh location, you will join a dynamic and supportive work culture that prioritises employee growth and collaboration. With a competitive benefits package including a discretionary annual bonus, generous leave allowance, and a commitment to work-life balance through hybrid working arrangements, we empower our team members to thrive both personally and professionally. Our focus on continuous improvement and operational excellence ensures that you will have the opportunity to make a meaningful impact while developing your leadership skills in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations support. We recommend role-playing with a friend to boost your confidence and get feedback.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve led teams or improved processes in the past. This will help us see how you can fit into our culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly.
We think you need these skills to ace Operations Support Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in people management and operational delivery. We want to see how your skills align with the role of Operations Support Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style:In your application, let us know how you lead with clarity and support teams to perform at their best. Share examples of how you've successfully managed change and improved processes in previous roles – we love a good success story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your experiences and skills, as this reflects the open communication style we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at St. James's Place
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Support Manager role. Familiarise yourself with the key responsibilities and essential criteria listed in the job description. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As this role involves people management, be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Think about specific situations where you’ve improved team performance or navigated operational changes, and be ready to share those stories.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and resilience. Prepare for scenario-based questions where you might need to explain how you would handle competing priorities or manage change within a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Collaborative Spirit
Collaboration is key in this role, so be ready to discuss how you’ve worked with various stakeholders in the past. Highlight any experiences where you’ve built trust and fostered idea sharing among team members. This will show that you can lead with clarity and support teams to perform at their best.
