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For Companies At a Glance
- Tasks: Support Complaint Advisers with administrative tasks and manage client communications.
- Company: Join St. James’s Place, a leading financial services firm.
- Benefits: Competitive salary, annual bonus, 28 days leave, and private medical insurance.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Experience in regulated complaint handling and strong communication skills.
- Other info: Fully on-site role in Cirencester with a focus on inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Client Liaison Administrator role at St. James’s Place.
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our heritage and transforming our business to be more scalable and efficient, unlocking capabilities for future success. This includes investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable.
Location and Employment
Location: Cirencester (fully on-site)
Workplace Type: On-Site
Employment Type: Permanent
Seniority: Entry Level
The role
You’ll provide administrative and telephone support to the Complaint Advisers. You will ensure that regulatory standards are met in the administration of complaints and work with the Complaints Advisers to data gather and collate the information required to investigate the complaint or case review.
What you’ll be doing
Case Handling and Administration
- To read, understand and log new complaints and case reviews within the relevant regulatory timescales.
- To work with the Complaints Advisers to data gather and collate the information needed to review complaints and case review cases.
- To obtain information from our systems, including Stothers and I-business.
- To manage and complete daily tasks, including chasing Partners for comments, chasing information from third parties and requesting fiche and information from the Administration Centres.
- To follow diary tasks and take ownership of the provision of standard letters associated with the complaints and case reviews you have set up. This includes acknowledgements, 4 and 8 week updates, post-acceptance letters and processing of simple acceptances as received and making payments as directed.
- To accurately copy and duplicate files for submission to the FOS or external actuaries.
- To monitor and review the Client Liaison and Case Review ‘In Boxes’ daily.
Communications/Interfaces
- Escalate information to management as appropriate and communicate effectively with clients and the Complaints Advisers.
- Liaise with the Partnership and Field Management to manage both SJP and clients’ expectations and provide findings and feedback as necessary.
- Interact effectively with other divisions within the Group, outsourced complaints handling functions and third parties.
Essential Criteria
- Some experience of regulated complaint handling within financial services.
- Understanding of life, pension, investment and mortgage products to identify the product being complained about.
- Understanding of the Time Bar principle and awareness of when this can be applied.
- Understanding of FOS and the importance of the data recorded.
Desirable Criteria
- Familiar with Excel and Word.
- Strong communication skills.
- Understanding of the payments system, ensuring all payments are made promptly and in line with company guidance.
- Experience of using Respond.
What’s in it for you?
We reward you for the work you do, whether through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing careers@sjp.co.uk.
What’s next?
If you’re excited about this role and believe you have the skills and experience we’re looking for, please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and consumer duty obligations prior to an interview with SJP.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
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Client Liaison Administrator employer: St. Jamess Place
Contact Detail:
St. Jamess Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on St. James’s Place. Understand their values, recent news, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Client Liaison Administrator role. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Dress to impress! Even though it's an entry-level position, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and respect the company's culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Client Liaison Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Client Liaison Administrator role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Show Your Enthusiasm: Let your passion for the role shine through in your application! We love candidates who are excited about the opportunity to work with us at St. James’s Place, so don’t hesitate to express why you’re keen to join our team.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you as soon as possible. We can’t wait to hear from you!
How to prepare for a job interview at St. Jamess Place
✨Know Your Stuff
Before the interview, make sure you understand the basics of complaint handling within financial services. Brush up on relevant regulations and the Time Bar principle, as well as the Financial Ombudsman Service (FOS) processes. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Client Liaison Administrator, strong communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about times when you had to manage expectations or resolve issues, and be ready to share those stories during your interview.
✨Get Familiar with the Tools
Since the role involves using systems like Stothers and I-business, it’s a good idea to familiarise yourself with these tools if possible. If you have experience with Excel and Word, be prepared to discuss how you've used them in previous roles. This will demonstrate your readiness to adapt to their systems.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of complaints you might handle, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
