At a Glance
- Tasks: Design and develop innovative solutions on the ServiceNow platform to enhance IT services.
- Company: Join a forward-thinking tech company focused on improving IT operations.
- Benefits: Enjoy competitive pay, generous leave, and a bonus scheme based on performance.
- Other info: Inclusive workplace with opportunities for growth and professional development.
- Why this job: Make a real impact by optimising IT processes and enhancing user experiences.
- Qualifications: Experience in ServiceNow development and strong problem-solving skills required.
The predicted salary is between 45000 - 55000 £ per year.
The Technology Projects and Development department leads our technology improvement programme, focused on strengthening our IT estate, reducing costs, mitigating risk, and delivering technical enhancements. Our ServiceNow team plays a critical role in managing, maintaining, and developing the organisation's core IT Service Management (ITSM) platform. The team delivers platform enhancements, oversees daily operational checks—including integrations, Discovery, and LDAP sync—and provides high‐quality support to multiple business areas. The ServiceNow team also partners closely with the wider organisation to deliver new features, scoped applications, and technology or business change projects that continue to evolve and optimise our ServiceNow capability.
The ServiceNow Developer designs, builds, and enhances secure, scalable solutions on the ServiceNow platform to support Technology Operations and wider business functions, translating complex requirements into high‐quality technical designs aligned with best practice and governance standards. Working across the full development lifecycle, the role collaborates closely with stakeholders, ITSM teams, product owners, platform administrators, and third‐party suppliers to ensure reliable service delivery and continual improvement. The developer also contributes to the strategic evolution of the platform by identifying opportunities for automation, improved user experience, and operational efficiency, while maintaining platform stability through regular health checks, integration management, upgrades, and adherence to the Technology Change Management process.
What you’ll be doing:
- Design, develop, and implement solutions on the ServiceNow platform including custom applications, integrations, workflows, and automation.
- Support platform upgrades, testing, and validation activities ensuring stability and continuity across environments.
- Develop, test, and deploy enhancements following Agile methodologies.
- Conduct root‐cause analysis, troubleshoot issues, and resolve defects across modules such as Incident, Problem, Change, CMDB, Service Catalog, Discovery & Service Mapping, and others.
- Perform data analysis, clean‐up, configuration synchronisation, and system health checks.
- Create and maintain technical documentation including solution designs, configurations, release notes, and training material.
- Collaborate with internal teams and third‐party suppliers to understand requirements and deliver effective technical outcomes.
- Ensure all changes follow the Technology Change Management process.
- Identify opportunities for automation, optimisation, and improved user experience.
Who we’re looking for:
- Extensive hands‐on experience developing on the ServiceNow platform, including building custom applications, workflows, client/server‐side scripting, UI policies, business rules, integrations, upgrades and automation solutions against ITSM modules.
- Familiarity with cloud‐based platforms, web architectures, and enterprise security principles, ensuring all solutions follow best practice and governance with a strong understanding in IT Support and ITIL process.
- Able to diagnose and resolve complex platform issues across workflows, integrations, data integrity, and performance, ensuring minimal disruption to services with strong experience in problem solving and investigations.
- Ability to translate business requirements into well‐structured technical solutions, ensuring alignment with best practice, platform capability, and stakeholder expectations with experience in design solutions and following development lifecycles.
- Experience diagnosing multi‐layered issues involving integrations, data quality, or cross‐platform dependencies.
- Experience supporting workshops, requirements‐gathering sessions, and technical discussions with stakeholders with the ability to interpret complex or incomplete requirements and translate them into viable technical solutions.
- Able to demonstrate consistent attention to detail, ensuring accuracy in development, testing, and configuration activities with clear communication and prioritisation skills.
- Other ServiceNow certifications such as Certified Application Developer (CAD) or ITSM, CMDB, Discovery or other implementation‐specific certifications.
What’s in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non‐contributory pension (increasing with length of service)
Reasonable Adjustments
We’re an equal‐opportunity employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk. Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career‐break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
ServiceNow Developer in Cirencester employer: St. James's Place
Join our dynamic team in Cirencester, where we prioritise innovation and employee growth within a supportive hybrid work environment. As a ServiceNow Developer, you'll have the opportunity to work on cutting-edge technology projects while enjoying competitive benefits such as a generous annual leave allowance, private medical insurance, and a non-contributory pension scheme. We foster a culture of collaboration and inclusivity, ensuring that every voice is heard and valued, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Developer in Cirencester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects and solutions. This gives potential employers a clear view of what you can do and how you tackle challenges.
✨Tip Number 3
Prepare for interviews by brushing up on common ServiceNow scenarios and problem-solving questions. Practising with a friend can help you articulate your thought process and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ServiceNow Developer in Cirencester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Developer role. Highlight your hands-on experience with the ServiceNow platform, focusing on custom applications and integrations. We want to see how your skills align with what we're looking for!
Showcase Your Projects:Include specific examples of projects you've worked on that demonstrate your ability to design and implement solutions on the ServiceNow platform. We love seeing real-world applications of your skills, so don’t hold back!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to complex technical details.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at St. James's Place
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss your hands-on experience with custom applications, workflows, and integrations. They’ll want to hear about specific projects you've worked on, so have some examples ready to showcase your skills.
✨Understand the Business Needs
Get a good grasp of how ServiceNow fits into the bigger picture of the organisation. Familiarise yourself with their ITSM processes and think about how you can contribute to improving user experience and operational efficiency. This will show that you’re not just a techie but also understand the business side of things.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions during the interview. Brush up on troubleshooting complex platform issues and be prepared to explain how you would approach diagnosing problems across workflows and integrations. Practising common scenarios can help you articulate your thought process clearly.
✨Showcase Your Collaboration Skills
Since the role involves working closely with various stakeholders, be ready to discuss your experience in collaborating with teams and third-party suppliers. Highlight any workshops or requirements-gathering sessions you've led or participated in, and how you translated complex requirements into actionable solutions.
