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- Tasks: Support Partner Finance queries and manage complex cases in a dynamic team environment.
- Company: Join a forward-thinking company focused on innovation and employee empowerment.
- Benefits: Enjoy competitive pay, generous leave, and a bonus scheme based on performance.
- Why this job: Make a real impact while developing your skills in a supportive, hybrid workplace.
- Qualifications: Experience in customer operations and strong analytical skills are essential.
- Other info: We value diversity and encourage all to apply, regardless of experience.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to chart your own career path? With our refreshed strategy, we are building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
- Location: Cirencester Office
- Workplace Type: Hybrid
- Employment Type: 6 month Fixed-Term Contract
- Seniority: Associate
About the role
We are looking for a Senior Operations Coordinator to join our Partner Finance Operations team. Sitting within a small, specialist team, this role plays a key part in delivering high-quality support for Partner Finance queries, particularly those relating to historic transactions and partner lending. You will act as a subject matter expert, helping ensure good customer outcomes, strong partner confidence and effective risk and control management across the Partner Finance proposition.
What you will be doing:
- Delivering BAU Partner Finance query support within agreed SLAs, risk and control frameworks
- Case managing Partner Finance queries of varying complexity, including historic BSP/CT transactions, partner lending queries and complex transfer activity
- Accurately triaging new queries, managing stakeholder expectations and identifying the correct execution pathway
- Acting as a recognised SME on Partner Finance queries, policies and processes, including Consumer Duty and Conflict of Interest considerations
- Supporting the maintenance and development of Standard Operating Procedures and the team Skills Matrix
- Building strong working relationships with FMT, divisional teams and admin centres to ensure a smooth pipeline of work
- Providing technical SME support for Power BI dashboards, MI reporting and automated tools within Partner Finance Operations
- Supporting training and development of colleagues across relevant Partner Finance processes
Who we are looking for:
We are looking for an experienced operations professional with strong Partner Finance knowledge and a proactive, collaborative approach. You will be comfortable handling complex queries, advising stakeholders and balancing commercial considerations with regulatory and customer outcomes. A confident communicator, you will bring attention to detail, resilience and a genuine commitment to delivering high-quality service.
Essential skills and experience:
- Experience working in a customer operations environment with a focus on service delivery and continuous improvement
- High level of competency in MS Excel and experience using Salesforce and My Practice
- Ability to manage complex cases, analyse data and communicate clearly with a range of technical and non-technical stakeholders
- Good understanding of Consumer Duty and Conflict of Interest requirements
- Experience managing workflow and case management within Salesforce
- Experience using Power BI and/or SQL, or a strong willingness to learn and develop these skills
What is in it for you?
We reward you for the work you do, whether that is through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We are an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing careers@sjp.co.uk. Research shows that applicants (especially those from underrepresented groups) can be discouraged from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What is next?
If you are excited about this role and believe you have the skills and experience we are looking for, we would love to hear from you! Please submit an application by clicking 'apply' below and our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
Senior Operations Co-ordinator in Cirencester employer: St. James's Place
Contact Detail:
St. James's Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Co-ordinator in Cirencester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. This shows you’re genuinely interested and helps you tailor your answers to align with their goals.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones that relate to Partner Finance. Think of examples from your past that highlight your problem-solving skills and customer service experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Operations Co-ordinator in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your operations experience and any relevant Partner Finance knowledge to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this position. Share specific examples of how your past experiences align with the responsibilities of the Senior Operations Coordinator role.
Showcase Your Skills: Don’t forget to mention your proficiency in MS Excel, Salesforce, and any experience with Power BI or SQL. We want to see how you can bring your technical skills to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at St. James's Place
✨Know Your Stuff
Make sure you brush up on your Partner Finance knowledge. Understand the key concepts like Consumer Duty and Conflict of Interest, as well as the specific queries you might be handling. This will show that you're not just familiar with the role but also genuinely interested in it.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer operations and how it relates to this role. Be ready to share examples of how you've managed complex cases and improved service delivery. This will help demonstrate your proactive and collaborative approach.
✨Get Technical
Familiarise yourself with tools like MS Excel, Salesforce, and Power BI. If you have experience using these, be prepared to talk about it. If not, express your willingness to learn and develop these skills. Showing enthusiasm for technology can set you apart!
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about the team and the company culture. This not only shows your interest but also helps you gauge if the environment is right for you.
