At a Glance
- Tasks: Manage problem lifecycles and drive reliable services across systems and infrastructure.
- Company: Join St. James's Place, a leader in financial services with a focus on reliability.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to lead CAR meetings and influence service improvements.
- Why this job: Make a real impact by enhancing service reliability and collaborating with diverse teams.
- Qualifications: Experience in ITIL problem management and strong analytical skills.
The predicted salary is between 63000 - 77000 £ per year.
St. James's Place, Cirencester, is seeking an experienced Problem Analyst to manage the lifecycle of problems across services, systems and infrastructure. You will work with Value Stream Leaders, Business Owners and Technology teams to drive reliable services and reporting on RCAs and CARs. Reporting to the Head of Service Management and Controls, you will oversee problem management within a mature ITIL environment, chair CAR meetings, and ensure effective penetration of fixes and patches.
Senior ITIL Problem Analyst - Service Reliability in Cirencester employer: St. James's Place
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