At a Glance
- Tasks: Support and optimise our Data Platform using Snowflake and Apache Airflow.
- Company: Join a forward-thinking company transforming the financial services industry.
- Benefits: Enjoy competitive pay, generous leave, and a bonus scheme based on performance.
- Other info: Flexible hybrid work model with opportunities for career growth and continuous learning.
- Why this job: Make a real impact in a cloud-first environment while driving innovation and automation.
- Qualifications: Experience with Snowflake and Apache Airflow, plus strong troubleshooting skills.
The predicted salary is between 50000 - 65000 £ per year.
Cirencester, United Kingdom | req4533 Posted on: 26/06/2026 – Application Deadline: 10/07/2026
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform – because we believe in the difference our work makes.
At a glance:
- Location: Cirencester Office
- Workplace Type: Hybrid
- Employment Type: Permanent
- Seniority: Mid‑Senior Level
About the role:
As a Senior Support Engineer for our Data Platform, Snowflake and Apache Airflow, you will be a key part of the St. James’s Place (SJP) infrastructure team. You will be responsible for ensuring the platform is maintained in line with provider recommendations to ensure a highly resilient service is available to our community. This involves resolving incidents, proactive monitoring and associated actions to deliver such a service. It also ensures that policies are met and support processes are in place to support policies and IT controls, such as access controls and recoverability testing. We are a cloud‑first organisation and make extensive use of SaaS, IaaS, PaaS solutions. You’ll be keeping abreast of key developments and continuously driving for improvements through automation and performance tuning methods that could impact our database‑related systems as well as changes in tools, technologies or working practices that can be exploited to improve the services we deliver.
What you'll be doing:
- Provide expert‑level support to customers using the SJP Data Platform technologies including Snowflake and Apache Airflow.
- Support incident resolution for the platform and proactively monitor and maintain it to ensure high levels of operational resilience.
- Apply SJP IT policies and IT controls for the platform technologies.
- Carry out technical support as required on the platform, supporting the technical consultants to foster a culture of continuous learning and improvement and feeding into governance as required.
- Act as a subject‑matter expert for Snowflake and Apache Airflow within the Technology Operations division, providing guidance.
- Work closely with internal and third‑party architects that manage and design the architecture of the SJP Data Platform.
- Support the Technical Consultant and understand strategic business requirements, business drivers, and business capabilities (future and current state) to determine corresponding support requirements.
- Identify areas for automation and process improvement to deliver automated functions which will significantly reduce manual repetitive effort and improve efficiency.
- Monitor the application of data standards and architectures, including security and compliance, ensuring security is integrated into all database architecture solutions.
- Stay up to date with industry trends and advancements in the Data space, particularly Snowflake and Apache Airflow.
- Share knowledge with the team through mentoring and coaching.
About you:
We’re looking for a proactive, detail‑driven support engineer with strong expertise in Snowflake and Apache Airflow, who thrives in a fast‑paced, cloud‑first environment. If you’re passionate about delivering resilient, high‑quality services, building strong stakeholder relationships, and continuously improving through automation and innovation, this role is for you.
- Strong hands‑on experience supporting data platforms, with expertise in managing Apache Airflow within a Snowflake‑based environment.
- Proven ability to manage incidents, perform proactive monitoring and maintain high levels of platform availability and resilience.
- Advanced troubleshooting skills across data pipelines, integration and storage, with the ability to diagnose root causes and resolve complex issues.
- Experience working within cloud environments (SaaS, IaaS, PaaS) with an understanding of performance optimisation, automation and platform stability.
- Strong stakeholder engagement skills, with experience supporting engineers, architects and business users in a fast‑paced environment.
- Ability to drive continuous improvement, including automation, process enhancements and mentoring or supporting more junior team members.
- Knowledge of data platform security, governance and compliance within regulated environments.
- Understanding of financial services or similar regulated industries and their data platform requirements.
Special Requirements:
- Out of hours activity.
- Travel as required to other locations or events.
What’s in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay).
- Private medical insurance (optional taxable benefit).
- 10% non‑contributory pension (increasing with length of service).
Reasonable Adjustments
We’re an equal‑opportunity employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage, please let us know by emailing us at careers@sjp.co.uk. Research tells us that applicants (especially those from under‑represented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career‑break. If you think you would be a good match for this role and can demonstrate some transferable experience, please apply, regardless of whether you tick every box.
What’s next?
If you’re excited about this role and believe you have the skills and experience we’re looking for, we’d love to hear from you! Please submit an application by clicking “apply” below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and, in particular, consumer duty obligations prior to an interview with SJP.
Senior Data Support Engineer (Apache Airflow) in Cirencester employer: St. James's Place
At St. James’s Place, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in Cirencester that fosters innovation and collaboration. Our commitment to employee growth is evident through our continuous learning culture, competitive benefits including generous parental leave and private medical insurance, and a focus on work-life balance, ensuring that every team member feels valued and empowered to excel in their roles.
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