Front of House & Switchboard - Operations Support Coordinator in Cirencester

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

Location: Cirencester Office

Workplace Type: On-Site

Employment Type: Permanent

Seniority: Entry Level

The Role

To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.

Key Responsibilities

• Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure.
• Provide a professional switchboard service, re-directing calls as appropriate, capturing accurate messages and management of the voicemail functionality.
• Maintain security of Reception areas acting as first line of defense, monitoring access, ensuring adherence to internal security policies, management of visitor access and new starter cards, and escalating security concerns or incidents where appropriate.
• Facilitate corporate meeting room bookings for employees and Partners, including prioritisation of requests, working alongside Post Room and Security teams to ensure correct set ups.
• Support the wider Operations Support team, by being the location interface with Corporate Real Estate.
• Ensure any facilities issues are raised in a timely manner and monitored accordingly.
• Coordinate and manage the bookings of visitor parking and electric vehicle charging arrangements alongside managing access into car parks via intercom system.
• Support the wider operations and Wealth Management teams with projects and administrative tasks, in line with Partnership Supports agreed ‘menu of services’.
• Where applicable provide on the ground support for events held in our SJP buildings.
• Manage and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
• Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities.
• Develop and review processes and ways of working to improve efficiency and adapt to business needs.

Job Functional Knowledge

• Strong prioritisation and co-ordination skills.
• Strong IT capability in Microsoft Office: Word, Excel & PowerPoint, etc with the ability to be able to assist and utilise MI data to provide relevant reports.
• Excellent written and verbal communication skills, appropriate to all levels.
• A varied and comprehensive knowledge of how all the different roles operate within the Division.
• Willingness to make own decisions on prioritising workload and taking responsibility for own tasks.
• Responsibility for maintaining the image of the SJP brand.

Essential Criteria

• Must be able to work in the Cirencester office 5 days a week.

What’s in it for you?

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay).
• Private medical insurance (optional taxable benefit).
• 10% non-contributory pension (increasing with length of service).

Reasonable Adjustments

We’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk.

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What’s next?

If you’re excited about this role and believe you have the skills and experience we’re looking for, we’d love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.