ERP System Support Specialist in Cirencester

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

• Location: Cirencester Office
• Workplace Type: Hybrid
• Employment Type: Permanent
• Seniority: Associate

This role focuses on delivering business application support for the ERP solution (Unit4 ERP, also known as Business World/Agresso), with a particular emphasis on finance modules. You will be responsible for incident investigation and resolution, ensuring the smooth operation of the system across key finance processes. In addition to support, you will contribute to system and process improvements through change requests and project work, while maintaining clear documentation and producing regular management information. You will play a key role in maintaining robust system controls, proactively identifying risks and ensuring effective processes are in place to support accurate and reliable financial operations. Working as part of the wider team, you will also handle more complex issues and escalations, support project delivery, and deputise a manager when required, helping to ensure a high-quality, consistent service.

What You’ll Be Doing:

• SME for ERP finance modules, undertaking month end and year end activities; defining best practice, standards and documenting procedures for others to follow.
• Unit4/Agresso ERP incident tracking, investigation and resolution including data maintenance and user maintenance within target SLAs.
• Provide face‑to‑face advice and assistance through liaison with a range of internal stakeholders.
• Routine maintenance, including monitoring of business‑critical incoming interfaces, as well as the production of outbound interfaces.
• Liaison with 3rd‑party Application support providers – overall 3rd Party Service.
• Prototyping of small enhancements and performing unit testing.
• Deployment of development/small enhancements into Live, adhering to the Change Control process.
• Assist and support issue tracking and support team logs and statistics.
• Continuous improvement ideas to be shared with the team.
• Update and maintain support team documentation and guidelines.
• Perform ad‑hoc activity to support wider ERP projects, developments and initiatives.
• Dealing with more complex issues, complaints and escalations.

Who We’re Looking For:

• Financial year end / month end accounting experience.
• Accounting systems or application support experience, knowledge of Systems Administration, Financials, P2P, S2C, Absence, Workflow Reporting and Workspaces.
• Strong analytical and reporting skills.
• The ability to analyse issues, investigate root cause and devise a resolution.
• Able to liaise with a range of internal stakeholders – internally and with the supplier.
• Excellent interpersonal and communication skills are required when dealing with users or other Support Teams.
• Continual development of SME capability.
• Understand and maintain appropriate security and general IT controls relevant to the system and the transactions it performs, learn and assist in the continual maturity of system controls and processes.
• Ability to rectify problems under difficult or high‑pressure circumstances.
• Ability to work individually and as part of a team.

Desirable Skills:

• Experience using Unit4 ERP.

Benefits:

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non‑contributory pension (increasing with length of service)

Reasonable Adjustments:

We’re an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk. Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career‑break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What’s next?

If you’re excited about this role and believe you have the skills and experience we’re looking for, we’d love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.