This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About the Role
Due to an internal move within the team, we have an exciting 12-month fixed-term opportunity to join St. James's Place as a Front of House Coordinator. Known internally as an Operations Support Coordinator, this role sits within our Partnership Directorate and plays a key part in creating an exceptional experience for visitors, Partners, clients and colleagues.
As the first point of contact for our Cardiff Location, you will be the face of St. James's Place, providing a professional and welcoming service whilst ensuring the smooth day-to-day running of our reception and front of house operations. Alongside handling enquiries and our national switchboard, you'll also support a variety of operational and administrative activities that help keep the business running effectively. This role would suit someone who enjoys building relationships, thrives in a customer-focused environment and takes pride in delivering a first-class service.
What You'll Be Doing
- Greeting visitors, clients and Partners, ensuring a warm and professional welcome from arrival through to departure.
- Handling inbound calls, directing enquiries and taking accurate messages.
- Coordinating meeting room bookings and supporting colleagues with room set-up requirements.
- Organising visitor parking and electric vehicle charging bookings, alongside access requests via the car park intercom system.
- Raising and monitoring facilities-related issues to ensure they are resolved promptly.
- Providing administrative and operational support across the wider Operations and Wealth Management teams.
- Supporting the delivery of meetings, events and office activities where required.
- Building strong relationships across the business to provide effective support and guidance for day-to-day queries.
- Finding opportunities to improve processes and ways of working to enhance efficiency and service delivery.
About You
You'll be someone who genuinely enjoys interacting with people and delivering excellent service. You will be highly organised, able to coordinate multiple priorities and comfortable working independently while remaining a collaborative team player. You will have strong communication skills, excellent attention to detail and a proactive approach to problem solving.
Your previous experience within a front of house, reception, hospitality or customer-facing environment will have equipped you with the confidence to manage a variety of enquiries whilst maintaining a professional and welcoming presence. You'll also be comfortable using Microsoft Office tools and adapting quickly to new systems and processes.
Essential Criteria
- Previous experience in a front of house, reception or client -facing role.
- Strong Microsoft Office skills, including Word, Excel and PowerPoint.
- Excellent written and verbal communication skills.
- Strong organisational skills with excellent attention to detail.
- A commitment to delivering outstanding customer service.
Desirable Criteria
- Experience working within a corporate or professional services environment.
- Experience supporting operational, administrative or facilities-related activities.
- Experience coordinating meetings, events or visitor management processes.
Special Requirements:
Due to the front of house nature of this role, the successful candidate will be required to work from our Cardiff Location 5 days per week Monday to Friday either 8.30am to 4.30pm or 9am to 5pm.
Front of House Coordinator - 12 Month Fixed Term Contract in Cardiff employer: St. James's Place
St. James’s Place is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. Located in Cirencester, this hybrid role as a Data Privacy Manager not only provides competitive benefits such as parental leave and health insurance but also fosters an environment where employees can thrive through collaboration and engagement with diverse stakeholders in the regulated financial services sector.
