Operations Support Coordinator in Cambridge

Cambridge Full-Time On-site

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Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Cambridge Office

Workplace Type: On-Site

Employment Type: 12 month Fixed-Term Contract

Seniority: Entry Level

About the role:

Deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate, as well as event support as required.

What you'll be doing:

Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
Provide a professional switchboard service, re-directing calls as appropriate, capturing accurate messages and management of the voicemail functionality
Maintain security of Reception areas acting as first line of defense, monitoring access, ensuring adherence to internal security policies, management of visitor access and new starter cards, and escalating security concerns or incidents where appropriate
Facilitate corporate meeting room bookings for employees and Partners, including prioritization of requests, working alongside Post Room and Security teams to ensure correct set ups
Support the wider Operations Support team, by being the location interface with Corporate Real Estate
Ensure any facilities issues are raised in a timely manner and monitored accordingly
Coordinate and manage the bookings of visitor parking and electric vehicle charging arrangements alongside managing access into car parks via intercom system
Support the wider operations and Wealth Management teams with projects and administrative tasks, in line with Partnership Supports agreed ‘menu of services’.
Where applicable provide on the ground support for events held in our SJP buildings
Manage and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
Develop and review processes and ways of working to improve efficiency and adapt to business needs
Support with the facilitation of event set-up for our Community events

About you:

You are a professional, personable and organised individual who enjoys creating a welcoming and positive experience for visitors and colleagues alike. Confident communicating with people at all levels, and with excellent administration and prioritisation skills, you'll be willing support a variety of operational and event-related tasks as required.

Previous experience in a reception, customer service, hospitality or administrative role would be advantageous, alongside proficiency in Microsoft Office and a commitment to delivering high-quality service and building strong working relationships.

Essential Criteria:

Strong customer service experience
Collaborative team player
Understanding of the importance of brand awareness
Self motivated
Ability to prioritise when faced with competing tasks
Confident with Microsoft Suite

Desirable Criteria:

Corporate experience
Systems experience (ideally Salesforce)
A background in events

What's in it for you?

Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.

Our benefits include:

28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.

Private Medical Insurance – company-funded cover for you and your immediate family
Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
Protection Benefits – company-funded critical illness cover, income protection, and life assurance
EV salary sacrifice scheme through Tusker

Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.