At a Glance
- Tasks: Support Partner websites, ensuring compliance and delivering exceptional digital experiences.
- Company: Join St. James's Place, an inclusive employer committed to diversity.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for growth and travel.
- Why this job: Be a key player in enhancing digital platforms and making a real impact.
- Qualifications: Experience with CMS, strong problem-solving skills, and excellent stakeholder management.
This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About the role
As a Senior Marketing Support Specialist, you'll play a key role within the Marketing Support & Advice function, supporting the delivery and ongoing maintenance of Partner websites across the Partnership. Acting as a subject matter expert, you'll provide consultancy and guidance on complex website requests, ensuring solutions meet Partner objectives while adhering to regulatory requirements, brand standards and internal policies.
You'll work closely with Partners, internal stakeholders, and technical teams to deliver exceptional service, contribute to platform improvement projects, support user acceptance testing, and champion continuous improvement initiatives. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding digital experiences.
What you'll be doing
- Supporting the day-to-day delivery of Partner website services, ensuring websites remain compliant, on-brand, high quality and delivered within agreed service standards.
- Acting as the subject matter expert for Partner websites, providing specialist guidance and consultancy on complex website requests and requirements.
- Handling and resolving escalated Partner and stakeholder queries, conducting root cause analysis and implementing preventative solutions.
- Working closely with development and technical teams to support the delivery of platform enhancements, projects and continuous improvement initiatives.
- Undertake comprehensive end-to-end User Acceptance Testing (UAT), validating functionality, content accuracy, accessibility, user experience and compliance prior to deployment.
- Analysing Partner feedback, operational trends and service performance to find opportunities to improve processes, efficiency and the Partner experience, and deliver measurable business benefits.
- Supporting the onboarding, training and mentoring of colleagues, promoting guideline consistency and operational excellence across the team.
- Building positive relationships with Partners and internal stakeholders, providing expert advice and influencing positive outcomes aligned to business objectives.
About you
You're an agile highly organised and proactive digital marketing professional with strong CMS expertise and a passion for delivering exceptional customer and stakeholder experiences. You combine technical understanding with commercial awareness, enabling you to balance Partner objectives, business priorities and regulatory requirements when making decisions. A natural problem solver and communicator, you're confident handling complex requests, influencing stakeholders and driving continuous improvement.
Essential criteria
- Proven experience managing and maintaining websites using content management systems (CMS), with advanced knowledge across multiple platforms.
- Experience supporting digital projects and delivering thorough User Acceptance Testing (UAT), ensuring functionality, content accuracy, compliance and user experience standards are met.
- Strong attention to detail required and highly capable of accurately reviewing materials and requests through a Marketing lense, questioning anything that isn't clear regarding initiate and approach.
- Strong stakeholder management and communication skills, with the ability to influence, challenge constructively and build trusted relationships at all levels.
- Excellent analytical and problem-solving skills, with experience handling customer issues, conducting root cause analysis and driving service improvements within a regulated environment.
Desirable criteria
- Experience working within financial services or another highly regulated industry.
- Knowledge of Salesforce Case Management, or similar case management platforms.
Please note: This role is based in our Cirencester Head Office, 3 days a week with occasional travel to other locations as required.
Senior Marketing Support Specialist employer: St. James's Place
St. James's Place is an exceptional employer that champions inclusivity and diversity, making it a fantastic place for professionals seeking meaningful work in a supportive environment. With a strong focus on employee growth, you will have opportunities to enhance your skills while contributing to impactful projects within the financial services sector. Located in Cirencester, our vibrant office culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Marketing Support Specialist
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for St. James's Place and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like St. James's Place are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with St. James's Place on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at St. James's Place. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Marketing Support Specialist
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit St. James's Place. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of St. James's Place:Show us that you’ve done your homework! In your application, briefly mention what you admire about St. James's Place’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at St. James's Place
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at St. James's Place will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At St. James's Place, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
