St. James’s Place is seeking a Senior Manager – FOS Complaints to lead a specialist team addressing Financial Ombudsman Service escalations. The role sits in the Client Liaison Division and requires strategic leadership, risk awareness and a track record of driving fair, compliant outcomes.
You will oversee case resolution, provide expert guidance, and partner with governance to steer improvements across the wider business. A Level 4 QCF or equivalent regulatory qualification is expected.
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Senior Manager, FOS Complaints Leadership employer: St. James's Place
At SJP, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in Cirencester or Bristol that fosters collaboration and professional growth. Our commitment to employee development is evident through continuous training opportunities and a supportive culture that values integrity and excellence, ensuring you thrive while delivering expert technical support in the fast-paced financial services sector. With competitive benefits, including a generous parental leave policy and a discretionary bonus scheme, we empower our team to achieve both personal and professional success.
