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For Companies At a Glance
- Tasks: Be the friendly face of SJP, welcoming visitors and managing calls with professionalism.
- Company: Join SJP, a forward-thinking company focused on excellence and innovation.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days leave, and discounts on various services.
- Why this job: This role offers a chance to develop skills in a supportive environment while making meaningful connections.
- Qualifications: Strong IT skills, excellent communication, and a proactive attitude are essential.
- Other info: Work on-site in Cirencester, with opportunities for personal growth and career development.
The predicted salary is between 24000 - 36000 £ per year.
Operations Support Coordinator (Reception/Switchboard)
Cirencester, United Kingdom
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req3371
Posted on: 02/07/2025 – Application Deadline: 16/07/2025
Are you ready tochart your own career path? At SJP we need talented individuals like yourselfto support our evolving culture. If you’re seeking an employer that ispassionate about excellence, innovation and autonomy, SJP could be the placefor you.
At a glance:
Location: Cirencester Office
Workplace Type: On-Site
Employment Type: Permanent
Seniority: Associate
The role:
** Working pattern – 21 hours per week.
What you\’ll be doing:
To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.
Key Responsibilities:
- Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
- Provide a professional switchboard service, re-directing calls as appropriate, capturing accurate messages and management of the voicemail functionality
- Maintain security of Reception areas acting as first line of defense, monitoring access, ensuring adherence to internal security policies, management of visitor access and new starter cards, and escalating security concerns or incidents where appropriate
- Facilitate corporate meeting room bookings for employees and Partners, including prioritisation of requests, working alongside Post Room and Security teams to ensure correct set ups
- Support the wider Operations Support team, by being the location interface with Corporate Real Estate
- Ensure any facilities issues are raised in a timely manner and monitored accordingly
- Coordinate and manage the bookings of visitor parking and electric vehicle charging arrangements alongside managing access into car parks via intercom system
- Support the wider operations and Wealth Management teams with projects and administrative tasks, in line with Partnership Supports agreed ‘menu of services’.
- Where applicable provide on the ground support for events held in our SJP buildings
- Manage and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
- Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
- Develop and review processes and ways of working to improve efficiency and adapt to business needs
Job Functional Knowledge:
- Strong prioritisation and co-ordination skills
- Strong IT capability in Microsoft Office: Word, Excel & PowerPoint, etc with the ability to be able to assist and utilise MI data to provide relevant reports
- Excellent written and verbal communication skills, appropriate to all levels.
- A varied and comprehensive knowledge of how all the different roles operate within the Division.
- Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
- Responsibility for maintaining the image of the SJP brand.
- Must be able to work in the Cirencester office 5 days a week.
What\’s in it for you?
We reward youfor the work you do, whether that’s through our discretionary annual bonus scheme that reflects bothpersonal and company performance, competitive annual leave allowance (28 daysplus bank holidays, with the option to purchase an additional 5 days), oronline rewards platform with a variety of discounts.
We also havebenefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We\’re an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all, if you require reasonable adjustment(s) at any stageplease let us know by emailing us at careers@sjp.co.uk
Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether you tick every box.
What\’s next?
If you\’re excitedabout this role and believe you have the skills and experience we\’re lookingfor, we\’d love to hear from you! Please submit an application by clicking‘apply’ below and our team will be in touch.
As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.
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Operations Support Coordinator (Reception/Switchboard) employer: St. James’s Place
Contact Detail:
St. James’s Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Coordinator (Reception/Switchboard)
✨Tip Number 1
Familiarise yourself with SJP's values and culture. Understanding their commitment to excellence, innovation, and autonomy will help you align your responses during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. As the first point of contact, being able to convey information clearly and professionally is crucial for this role.
✨Tip Number 3
Get to know the key responsibilities of the role, especially around managing visitor access and handling calls. Being prepared to discuss how you would handle these tasks can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Operations Support Coordinator (Reception/Switchboard)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Operations Support Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in reception or switchboard roles. Use bullet points for clarity and focus on achievements that demonstrate your strong communication and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to manage multiple tasks, provide excellent customer service, and maintain professionalism in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at St. James’s Place
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of the Operations Support Coordinator position. Understand what it means to be the first point of contact and how to manage visitor experiences effectively.
✨Demonstrate Strong Communication Skills
Since this role involves handling inbound calls and greeting visitors, practice clear and professional communication. Be prepared to showcase your verbal and written skills during the interview.
✨Showcase Your IT Proficiency
Brush up on your Microsoft Office skills, especially Word, Excel, and PowerPoint. Be ready to discuss how you can use these tools to support administrative tasks and generate reports.
✨Emphasise Your Problem-Solving Abilities
The role requires prioritisation and coordination skills. Prepare examples of how you've successfully managed multiple tasks or resolved issues in previous roles, demonstrating your ability to adapt to changing business needs.
