At a Glance
- Tasks: Support Partner websites, ensuring compliance and delivering exceptional digital experiences.
- Company: Join a forward-thinking company transforming its business for future success.
- Benefits: Enjoy 28 days' leave, private medical insurance, and a generous pension scheme.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Be a key player in enhancing digital platforms and driving continuous improvement.
- Qualifications: Experience with CMS, strong problem-solving skills, and excellent stakeholder management.
The predicted salary is between 40500 - 49500 £ per year.
Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
- Location: Cirencester Office
- Workplace Type: Hybrid
- Employment Type: Permanent
- Seniority: Associate
About the role
As a Senior Marketing Support Specialist, you'll play a key role within the Marketing Support & Advice function, supporting the delivery and ongoing maintenance of Partner websites across the Partnership. Acting as a subject matter expert, you'll provide consultancy and guidance on complex website requests, ensuring solutions meet Partner objectives while adhering to regulatory requirements, brand standards and internal policies.
You'll work closely with Partners, internal stakeholders, and technical teams to deliver exceptional service, contribute to platform improvement projects, support user acceptance testing, and champion continuous improvement initiatives. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding digital experiences.
What you'll be doing
- Supporting the day-to-day delivery of Partner website services, ensuring websites remain compliant, on-brand, high quality and delivered within agreed service standards.
- Acting as the subject matter expert for Partner websites, providing specialist guidance and consultancy on complex website requests and requirements.
- Handling and resolving escalated Partner and stakeholder queries, conducting root cause analysis and implementing preventative solutions.
- Working closely with development and technical teams to support the delivery of platform enhancements, projects and continuous improvement initiatives.
- Undertake comprehensive end-to-end User Acceptance Testing (UAT), validating functionality, content accuracy, accessibility, user experience and compliance prior to deployment.
- Analysing Partner feedback, operational trends and service performance to find opportunities to improve processes, efficiency and the Partner experience, and deliver measurable business benefits.
- Supporting the onboarding, training and mentoring of colleagues, promoting guideline consistency and operational excellence across the team.
- Building positive relationships with Partners and internal stakeholders, providing expert advice and influencing positive outcomes aligned to business objectives.
About you
You're an agile highly organised and proactive digital marketing professional with strong CMS expertise and a passion for delivering exceptional customer and stakeholder experiences. You combine technical understanding with commercial awareness, enabling you to balance Partner objectives, business priorities and regulatory requirements when making decisions. A natural problem solver and communicator, you're confident handling complex requests, influencing stakeholders and driving continuous improvement.
Essential criteria
- Proven experience managing and maintaining websites using content management systems (CMS), with advanced knowledge across multiple platforms.
- Experience supporting digital projects and delivering thorough User Acceptance Testing (UAT), ensuring functionality, content accuracy, compliance and user experience standards are met.
- Strong attention to detail required and highly capable of accurately reviewing materials and requests through a Marketing lens, questioning anything that isn’t clear regarding initiative and approach.
- Strong stakeholder management and communication skills, with the ability to influence, challenge constructively and build trusted relationships at all levels.
- Excellent analytical and problem-solving skills, with experience handling customer issues, conducting root cause analysis and driving service improvements within a regulated environment.
Desirable criteria
- Experience working within financial services or another highly regulated industry.
- Knowledge of Salesforce Case Management, or similar case management platforms.
Please note: This role is based in our Cirencester Head Office, 3 days a week with occasional travel to other locations as required.
What's in it for you?
Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond. In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life. Our benefits include:
- 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
- Private Medical Insurance – company-funded cover for you and your immediate family.
- Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice.
- Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
- Protection Benefits – company-funded critical illness cover, income protection, and life assurance.
- EV salary sacrifice scheme through Tusker.
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk.
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch. As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
Senior Marketing Support Specialist in Cirencester employer: St. James's Place
At St. James's Place Management Services, we pride ourselves on being an exceptional employer that fosters a culture of engagement, empowerment, and accountability. Located in the heart of London, our hybrid workplace offers a supportive environment where you can thrive professionally while enjoying a market-leading benefits package, including generous leave, private medical insurance, and enhanced parental leave. We are committed to your growth, providing mentorship opportunities and a chance to shape the future of our business analysis practice in a dynamic investment management setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Marketing Support Specialist in Cirencester
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for St. James's Place and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like St. James's Place are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with St. James's Place on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at St. James's Place. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Senior Marketing Support Specialist in Cirencester
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit St. James's Place. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of St. James's Place:Show us that you’ve done your homework! In your application, briefly mention what you admire about St. James's Place’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at St. James's Place
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at St. James's Place will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At St. James's Place, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
