At a Glance
- Tasks: Lead a team managing complaints escalated to the Financial Ombudsman Service.
- Company: St. James’s Place, a leader in financial services with a focus on client satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a dynamic leadership team and influence positive change across the business.
- Why this job: Shape strategy and drive improvements while ensuring fair outcomes for clients.
- Qualifications: Experience in complaint management and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
St. James’s Place is seeking a Senior Manager – FOS Complaints to lead a specialist team handling complaints escalated to the Financial Ombudsman Service. You will shape strategy, drive high‑quality resolution and provide insights into emerging risks, influencing improvements across the business. As a member of the Client Liaison Senior Leadership Team, you will ensure fair, compliant client outcomes while maintaining robust governance and cross‑functional collaboration with policy, risk.
Senior Manager - FOS Complaints Lead in Cirencester employer: St. James's Place
At SJP, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in Cirencester or Bristol that fosters collaboration and professional growth. Our commitment to employee development is evident through continuous training opportunities and a supportive culture that values integrity and excellence, ensuring you thrive while delivering expert technical support in the fast-paced financial services sector. With competitive benefits, including a generous parental leave policy and a discretionary bonus scheme, we empower our team to achieve both personal and professional success.
