At a Glance
- Tasks: Coordinate amazing events and create unforgettable guest experiences at a luxury hotel.
- Company: Join the vibrant team at St. James's Hotel and Club, known for exceptional hospitality.
- Benefits: Enjoy 28 days annual leave, staff meals, and discounts for friends and family.
- Other info: Great opportunities for growth and continuous training in a dynamic environment.
- Why this job: Be the go-to person for exciting events and make a real impact in hospitality.
- Qualifications: Experience in events or hospitality, strong organisational skills, and a passion for guest service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a passionate and organised Meetings & Events Coordinator to join our Sales & Marketing team at St. James's Hotel and Club. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and enjoys creating exceptional guest experiences. Working closely with the Director of Sales, Food & Beverage team, Reservations, Revenue and wider hotel operations, you will play a key role in coordinating memorable events and driving meetings and events revenue across both corporate and social markets.
As Meetings & Events Coordinator, you will be the main point of contact for all event and group enquiries, ensuring a seamless journey from initial enquiry through to event delivery and post-event follow-up. You will coordinate private dining, meetings, corporate events, and social occasions while identifying opportunities to maximise revenue through upselling and tailored event enhancements. This role offers excellent development opportunities, including future involvement in proactive event sales activity.
Key Responsibilities- Manage enquiries for private events, meetings, and group accommodation bookings
- Prepare proposals, quotations, contracts, and event documentation
- Conduct venue show rounds and client site visits
- Coordinate all event details with operational departments to ensure flawless delivery
- Prepare detailed function sheets, menus, place cards, and event materials
- Monitor and respond promptly to enquiries from online platforms including Tagvenue and VenueScanner
- Support proactive sales activity to drive meetings and events revenue
- Build relationships with local businesses and generate new business opportunities through telesales and networking
- Prepare invoicing details and support payment follow-up procedures
- Conduct post-event follow-up calls to gather feedback and encourage repeat business
- Produce weekly sales, forecasting, and pipeline reports
- Attend daily operational and commercial meetings
- Maintain strong communication with all hotel departments to ensure excellent guest experiences
We are seeking someone who is:
- Passionate about hospitality and guest service
- Highly organised with exceptional attention to detail
- Confident managing multiple priorities in a busy environment
- Commercially aware with a proactive sales mindset
- Professional, personable, and confident communicating with clients
- Motivated to achieve targets and contribute to business growth
- Previous experience in Meetings & Events, Sales, Hospitality or Hotel Operations preferred
- Strong administrative and organisational skills
- Excellent verbal and written English communication skills
- Confident using Microsoft Office (Word, Excel, Outlook & PowerPoint)
- Experience using Opera PMS is advantageous
- Ability to work collaboratively across departments
- Flexibility to attend client visits, showcases, and occasional external events
Full-time employees are entitled to 28 days of annual leave per year, inclusive of public and bank holidays. This entitlement increases by one day every two holiday years, up to a maximum of 36 days, in recognition of long service.
What We Offer- 50% off from room and F&B outlets for friends and family
- Continuous training and development for all staff of all levels
- TFL monthly travel card for zone 1-2 paid after successful completion of probation
- Staff meals provided on shift
- Discretionary service charge
- Laundry service all formal uniform
- Introduce a friend scheme
- Employee Assistance Programme
If you are enthusiastic, detail-focused, and passionate about delivering exceptional events, we would love to hear from you.
Meeting and Events Coordinator employer: St. James's Hotel & Club - Sales & Marketing
St. James's Hotel and Club is an exceptional employer that fosters a vibrant work culture centred around hospitality excellence and guest satisfaction. With a strong emphasis on employee development, we offer continuous training opportunities, generous leave policies, and unique benefits such as discounted stays and meals for staff. Located in the heart of London, our team thrives in a dynamic environment where creativity and collaboration are encouraged, making it an ideal place for passionate individuals to grow their careers in the hospitality industry.
Contact Details:
St. James's Hotel & Club - Sales & Marketing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Coordinator
✨Tip Number 1
Network like a pro! Attend industry events and connect with fellow hospitality enthusiasts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your ideas on creating memorable guest experiences – it’ll make you stand out!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re proactive and genuinely interested in the role.
We think you need these skills to ace Meeting and Events Coordinator
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional guest experiences.
Be Organised:Since the role is all about coordination, make sure your application reflects your organisational skills. Use clear headings, bullet points, and a tidy layout to make it easy for us to read and understand your experience.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to highlight relevant experience in meetings and events, and show how your skills align with what we’re looking for. We love seeing candidates who take the time to personalise their applications!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role or the application process.
How to prepare for a job interview at St. James's Hotel & Club - Sales & Marketing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Meetings & Events Coordinator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like managing enquiries and coordinating event details. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Passion
Since they’re looking for someone passionate about hospitality, be ready to share specific examples of how you've created exceptional guest experiences in the past. Whether it’s a memorable event you coordinated or a time you went above and beyond for a client, let your enthusiasm shine through!
✨Be Organised and Detail-Oriented
As this role requires exceptional organisational skills, consider bringing a portfolio that showcases your previous work, including proposals, event documentation, or even function sheets. This not only demonstrates your attention to detail but also gives you tangible examples to discuss during the interview.
✨Prepare for Sales Conversations
Since the role involves driving meetings and events revenue, brush up on your sales techniques. Be prepared to discuss how you would upsell services or enhance events. Think of creative ideas you could bring to the table that would impress the interviewers and show your proactive sales mindset.
