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- Tasks: Manage reservations, optimise revenue, and ensure a 5-star guest experience.
- Company: Join a prestigious hotel brand known for excellence in hospitality.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with a creative team and develop your hospitality career.
- Why this job: Be at the heart of guest satisfaction and revenue management in a luxury setting.
- Qualifications: Experience in reservations and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
The Reservations Manager oversees all the operational activities of the Reservations department, working closely with Front Office and Groups/Events team. The role is responsible for the execution of the Revenue Management strategies directed by Althoff Head Office, collaborating with the Directors of Sales, Marketing, General Manager, and Althoff Revenue Team. The position requires balancing the needs of guests and booking partners with the hotel's requirements to maximise room revenue and control the hotel’s room inventory, while ensuring guest satisfaction and repeat business.
Responsibilities:
- Handles the day-to-day reservation enquiries according to LHW brand standards.
- Performs arrival checks.
- Ensures delivery of 5-star experience to guests while optimising all guest revenue opportunities.
- Ensures complaints are handled efficiently according to 5-star standards.
- Ensures early, middle or late shifts coverage Monday through Sunday.
- Works closely with LHW reservations and other third-party booking sources to ensure all guests receive their special treatment as per various special benefits/VIP/consortia programs.
- Ensures all systems including Opera (PMS), Happy, Synxis, Onix are being used appropriately and all data is entered correctly.
- Builds blocks/call-in allotments.
- Ensures all guest communication is neatly filed and safely stored at one central point.
- Extends or modifies rates on Opera Claud.
- Ensures all Credit Application and Billing instructions are neatly filed and clearly entered in the system.
- Inspires a high level of creativity, personal commitment to service excellence, and an emotional sense of gracious hospitality.
- Identifies and communicates leads to Sales Team.
- Clearly communicates guest requirements to Front of House.
- Works with the Front Office Manager, Director of Sales, Marketing & General Manager on the execution, implementation, and ongoing administration of the policies communicated by Althoff Head Office, practices, and programs to fully optimise its efficiency and distribution within the hotel.
- Prepares month-end reporting and analysis ready for submission to General Manager and ownership.
- Daily completion of pickup reports – communicated to the wider team and ownership.
- Supervises the hotel reservations system (Opera) and distribution of inventory through relevant channels.
- Supervises third-party OTA portals/channel management and review meetings with Market.
Reservations Manager employer: St. James's Hotel & Club - Reservations
Contact Detail:
St. James's Hotel & Club - Reservations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at hotels or in reservations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've handled guest complaints or maximised revenue in past roles. We want to see your problem-solving skills and creativity shine through.
✨Tip Number 3
Research the company culture! Understanding Althoff's values and how they prioritise guest satisfaction will help you tailor your responses during interviews. It shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our commitment to delivering a 5-star experience to guests. Share specific examples that highlight your dedication to guest satisfaction!
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations Manager role. We’re looking for someone who understands the balance between guest needs and hotel revenue. Use keywords from the job description to show us you’re the perfect fit!
Highlight Relevant Experience: Don’t forget to showcase your previous experience in reservations or related fields. We want to know how you've handled day-to-day operations, managed complaints, and optimised revenue opportunities. Be specific about the systems you've used, like Opera or other PMS tools!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at St. James's Hotel & Club - Reservations
✨Know Your Systems
Familiarise yourself with the key systems mentioned in the job description, like Opera, Happy, and Synxis. Being able to discuss your experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Guest-Centric Approach
Prepare examples of how you've delivered exceptional guest experiences in previous roles. Highlighting your commitment to 5-star service will resonate well with the interviewers and demonstrate your alignment with their standards.
✨Understand Revenue Management
Brush up on revenue management strategies and how they apply to hotel reservations. Be ready to discuss how you can balance guest needs with revenue goals, as this is a crucial part of the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with various teams, showcasing your communication skills during the interview will be key to demonstrating your fit for the position.