Concierge in London

Nestled in a quiet cul-de-sac in the heart of Mayfair, St. James's Hotel and Club is a timeless sanctuary where British heritage meets contemporary luxury. Since its inception in 1857 as an elite gentleman’s club, it has served as a sophisticated "home away from home" for diplomats, authors, and stars of the silver screen. Stepping through its doors, you leave the bustle of London behind for an atmosphere of refined intimacy. The hotel is renowned for its modern English elevated cuisine by Executive Chef William Drabble, whose menus celebrate the finest seasonal British ingredients with meticulous technique. The collection of suites feels more like private residences than hotel rooms, many featuring rare private terraces overlooking the St. James’s skyline.

What truly defines the "St. James’s story" is its blend of history and heart. Whether you are sipping a signature cocktail in the elegant bar or enjoying the celebrated Masterpiece Afternoon Tea, you are participating in a legacy of hospitality that has spanned over 160 years. It remains a hidden gem for those who seek the quintessential London experience: discreet, opulent, and utterly unforgettable.

The hotel has an opportunity available for a Concierge Position. Your duties will include:

• Provide a friendly, professional, and personalized welcome to all guests.
• Handle guest enquiries and requests efficiently in person, by phone, and in writing.
• Offer expert knowledge of hotel services, facilities, events, and local attractions.
• Arrange transportation, luggage handling, postal services, and special guest requests.
• Ensure accurate and secure handling of guest luggage, mail, packages, and keys.
• Maintain awareness of arrivals and departures to anticipate guest needs.
• Use property management systems (Opera / Opera Cloud) in line with procedures.
• Promote hotel services and maximise revenue through up-selling opportunities.
• Maintain excellent personal presentation and service standards at all times.
• Support Porters and Front Office teams during busy periods.
• Attend training and team meetings as required.

The ideal candidate will have the following skills:

• Previous experience as a Concierge in a luxury or 5-star hotel.
• Passionate about delivering exceptional customer service.
• Confident communicator with excellent interpersonal skills.
• Strong knowledge of the local area and attractions.
• Calm, organized, and professional under pressure.
• Flexible to work shifts, including weekends and bank holidays.

If you can demonstrate the following skills, that would be an advantage:

• Experience using Opera / Opera Cloud PMS.
• Good industry and local contacts.
• Full UK driving license.
• Additional languages.

Your hours of work: Reporting to the Front of House Manager, the role is full-time, 40-hours per week. Working 5 out of 7, to a flexible rota with a 30-minute break included.

Benefits:

• 50% off from room and F&B outlets for friends and family.
• Continuous training and development for all staff of all levels.
• TFL monthly travel card for zone 1 -2 paid after successful completion of probation.
• Staff meals provided on shifts.
• Discretionary service charge.
• Laundry service for all formal uniform.
• Introduce a friend scheme.
• Employee Assistance Programme.
• Holiday entitlement for full time is 28 days per year, including public and bank holidays, increasing to 36 days every two holiday years to a maximum of eight with long service anniversaries, pro-rata for part-time staff.

St. James is calling.... We look forward to receiving your application and getting to know you!