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- Tasks: Supervise and train the Reception Team while ensuring exceptional guest service.
- Company: Join the prestigious St. James's Hotel & Club, known for luxury and excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team that values outstanding service and personal development.
- Qualifications: One year of experience in a similar role is preferred.
- Other info: Flexibility in hours is required to maintain top-notch service.
The predicted salary is between 24000 - 36000 £ per year.
OBJECTIVES: Under the general guidance of the Front of House Manager and in accordance with St. James Hotel & Club Policies and Procedures, the Assistant Front of House Manager is entrusted with the supervision, coordination, and training of all Reception Team. This role includes active participation in clerical duties related to arriving, in-house, and departing guests, ensuring that every guest receives high-quality, personalized service consistent with the standards of St. James Hotel & Club. Ideally one year experience in a similar role.
GENERAL DUTIES
- Inspiring the team to consistently provide outstanding service and exceed guests' expectations.
- Lead by example and foster team dynamics to ensure the team remain focused on meeting guests' needs.
- Make sure that all relevant guest information and preferences are shared with the correct operational departments.
- Monitor operations and initiate corrective actions.
- Ensure that the reception desk is manned 24 hours a day.
- Always be available to deal with all guest queries and complaints.
- Assist the Front of House Manager with any other relevant and necessary tasks as required.
- On occasions may be required to cover Night Manager shifts.
- Assist fellow employees to perform similar or related jobs as and when necessary.
- Continuously endeavour to improve job knowledge.
- Attend any meetings or training sessions/courses as required.
- Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons.
- Undertake any reasonable request made by management.
- Clean and maintain the work area, materials, and equivalent.
- Report defective materials and equipment to superior.
- Maintain a professional image on duty, including a polite and courteous manner, cheerful disposition and punctuality.
Assistant Front of House Manager employer: St James Hotel and Club
Contact Detail:
St James Hotel and Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Familiarise yourself with the St. James's Hotel & Club's values and service standards. Understanding their approach to guest service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of St. James's Hotel & Club. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Assistant Front of House Manager position.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your leadership skills and ability to handle guest complaints effectively. This role requires strong interpersonal skills, so be ready to highlight your successes in these areas.
✨Tip Number 4
Demonstrate your commitment to continuous improvement by mentioning any relevant training or courses you've undertaken. Showing that you're proactive about enhancing your skills will resonate well with the hiring team at St. James's Hotel & Club.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and front of house management. Emphasise any supervisory roles or customer service achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing outstanding guest service. Mention specific examples from your previous roles where you inspired a team or handled guest queries effectively.
Highlight Relevant Skills: In your application, focus on skills such as team leadership, communication, and problem-solving. These are crucial for the Assistant Front of House Manager role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at St James Hotel and Club
✨Showcase Your Leadership Skills
As an Assistant Front of House Manager, you'll need to inspire and lead your team. Be prepared to discuss your previous experiences in leadership roles and how you motivated your team to exceed guest expectations.
✨Demonstrate Customer Service Excellence
This role is all about providing high-quality, personalised service. Share specific examples of how you've handled guest queries or complaints in the past, highlighting your problem-solving skills and commitment to guest satisfaction.
✨Familiarise Yourself with Hotel Operations
Understanding the day-to-day operations of a hotel is crucial. Research St. James's Hotel & Club and be ready to discuss how you would ensure smooth operations at the reception desk, including managing staff schedules and guest information.
✨Exude Professionalism
First impressions matter! Dress appropriately for the interview and maintain a polite and cheerful disposition throughout. This will reflect your ability to maintain a professional image while on duty.
