At a Glance
- Tasks: Lead the reception team, ensuring a warm welcome and smooth office operations.
- Company: Dynamic company located at Paddington Station with a focus on exceptional service.
- Benefits: Competitive salary, training opportunities, and a vibrant workplace culture.
- Other info: Join a supportive team and enjoy opportunities for personal growth.
- Why this job: Be the face of the company and create memorable experiences for visitors.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overall Purpose
As the Corporate receptionist of one of the business addresses in Paddington, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients. The building is located at Paddington Station. You will be a proactive and organised individual to oversee essential office functions, optimise meeting room usage and manage daily office operations. You will be working very closely with the Head of Facilities. You will be creative, not afraid of challenges, and will take charge of reception and its areas.
Duties and Responsibilities
- Take full ownership and accountability of the reception and all associated areas, ensuring they are kept in the best possible order at all times, liaising with cleaners, facilities and other departments as necessary.
- Ensure the reception area and communal spaces are well-maintained and presentable.
- Support internal events and office gatherings, coordinating logistics and refreshments.
- Oversee meeting room bookings, ensuring fair and efficient allocation.
- Manage the scheduling of larger meetings and ensure necessary resources are available.
- Troubleshoot any booking conflicts or room availability issues.
- Manage coffee machines, beverage supplies, and kitchen essentials to enhance employee experience.
- Monitor the standard of communal and welfare areas, liaising with cleaning contractors to maintain high levels of hygiene.
- Coordinate with external service providers for office maintenance and support needs.
- Conduct routine checks on office security and CCTV monitoring to identify and address facility-related concerns.
- Ensure the St James folder, manual, occupiers procedures, phone database are up to date.
- Deliver monthly reports and appropriate FOH data as required.
- Receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner, reporting accidents or incidents where appropriate.
- Stand to greet all visitors to the building.
- Adhere to St James policies and procedures, code of conduct and be fully conversant with emergency procedures related to Health & Safety issues.
- Act as a point of contact for HR-related office initiatives, fostering a positive and inclusive workplace culture.
- Play an active role in P&C team meetings and team bonding activities.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
- Ability to send laptops overseas to other locations – Global company.
Knowledge and Skills
- Previous experience in delivering exceptional customer service is essential.
- Excellent command of the English language, both verbal and written.
- Experience of using Microsoft Office, PowerPoint and Excel is essential.
- Ability to manage schedules, meeting room bookings, AV of the rooms and office supplies efficiently.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities according to business demands.
- Proven experience in office coordination, facilities management, or hospitality.
- High level of discretion and professionalism when handling sensitive information.
- Excellent punctuality, outgoing and a can-do/proactive attitude.
- Fire warden, first aid and IOSH may be required for this position, or willingness to be trained to obtain.
- Innovative and creative.
Team Leader Corporate Receptionist employer: ST James Facilities
As a Team Leader Corporate Receptionist at our Paddington location, you will thrive in a vibrant and supportive work culture that values creativity and proactive engagement. We offer comprehensive employee growth opportunities, including training in health and safety, alongside a commitment to maintaining a welcoming environment for both staff and visitors. Join us to be part of a dynamic team where your contributions are recognised and valued, all while enjoying the unique atmosphere of one of London's most iconic areas.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Corporate Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can manage office operations effectively.
✨Tip Number 3
Dress the part! First impressions matter, especially in a reception role. Make sure you’re dressed smartly and professionally to reflect the welcoming atmosphere they’re looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader Corporate Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application:Make sure to tailor your application to the role of Team Leader Corporate Receptionist. Highlight your experience in customer service and office coordination, and how these skills will help us create a positive environment at our Paddington location.
Be Proactive:In your application, demonstrate your proactive attitude. Share examples of how you've taken charge in previous roles, whether it’s managing schedules or troubleshooting issues. We love candidates who take initiative!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ST James Facilities
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Corporate Receptionist and think about how your previous experiences align with these duties. This will help you demonstrate that you're the perfect fit for the role.
✨Showcase Your Customer Service Skills
As a Team Leader Corporate Receptionist, exceptional customer service is key. Prepare examples from your past roles where you've gone above and beyond to assist clients or resolve issues. This will highlight your proactive attitude and ability to manage difficult situations with ease.
✨Be Ready to Discuss Office Coordination
Since you'll be overseeing office operations, be prepared to discuss your experience with scheduling, meeting room management, and liaising with different departments. Think of specific instances where you've successfully coordinated events or managed resources efficiently.
✨Demonstrate Your Interpersonal Skills
This role requires working closely with various personalities, so it's important to showcase your interpersonal skills. During the interview, be friendly and approachable, and share examples of how you've built positive relationships in previous roles. This will show that you can foster a welcoming environment at the reception.
