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- Tasks: Lead the front of house team and ensure exceptional service for all guests.
- Company: Join St James, a company known for its commitment to excellence and professionalism.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to grow within a supportive team and develop your management skills.
- Why this job: Be the face of the company and make a real impact on guest experiences.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Overall Purpose
The Team Leader will be permanently based on the reception desk covering the front of house function. In addition, the Team Leader will be responsible for additional tasks within the client Building. As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.
Duties and Responsibilities
- To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
- Ensure that the Reception area is kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
- To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
- Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
- Manage and promote the implementation for any change, upgrade or advancement in software systems.
- Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
- Ensuring that the team are correctly attired and project a professional image at all times.
- Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
- Attend and take minutes at management meetings when required.
- To be involved in and participate in interviewing potential team members for the building.
- Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
- To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
- To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Where appropriate, reporting of accidents or incidents.
- Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required e.g invoicing, cleaning inspections, general admin.
- Assisting the Building Manager in duties - operational matters, reports and updates to stakeholders.
- To lead, manage and develop the FOH team.
- To conduct annual appraisals and any performance management requirements for the FOH team.
- To identify any training needs and assist in their skills and development of the FOH team.
- To maintain good working relationships with colleagues.
- Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
- Manage the events as required by the client.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Team Leader employer: ST James Facilities
Contact Detail:
ST James Facilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they present themselves. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! As a Team Leader, you'll need to manage and lead your team effectively. Try role-playing common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership experience during the interview. Share specific examples of how you've managed teams or projects in the past. This will demonstrate your ability to take ownership and accountability, which is key for this role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your experiences that make you a great fit for the Team Leader role.
Tailor Your Application: Make sure to tailor your application specifically for the Team Leader position. Highlight your relevant experience in managing teams and delivering exceptional customer service. We love seeing how your skills align with our needs!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your responsibilities and achievements – it makes it easier for us to see your strengths!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at ST James Facilities
✨Know the Company Inside Out
Before your interview, make sure you research St James thoroughly. Understand their values, mission, and the specific services they offer. This will help you demonstrate how your skills align with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to manage and develop your team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate others, handle conflicts, and implement best practices. Be ready to discuss your approach to team management.
✨Demonstrate Exceptional Customer Service
Since the role involves front of house responsibilities, be prepared to discuss your experience in providing excellent customer service. Think of specific situations where you went above and beyond for a client or resolved a difficult situation. This will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations at the reception desk. Practice responses to scenarios like managing a difficult caller or ensuring the reception area is always presentable. This will show your problem-solving skills and readiness for the role.