At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a vibrant environment.
- Company: Join a prestigious corporate hospitality provider with a focus on excellence.
- Benefits: Competitive salary, professional development, and a supportive team culture.
- Other info: Opportunity for personal growth and to build strong relationships within a collaborative setting.
- Why this job: Make a real impact by enhancing guest experiences and leading a passionate team.
- Qualifications: Experience in team management and a background in hospitality or corporate environments.
The predicted salary is between 28066 - 28066 £ per year.
Overall Purpose
The role of the FOH Manager will be to be passionate and dedicated to delivering exceptional guest experiences. You will play a pivotal role in the delivery and enhancement of this service creating memorable experiences. As the FOH Manager, you will be adaptable to change and have experience in managing and leading a large team.
Duties and Responsibilities
- To take full responsibility, ownership and accountability for the day-to-day operations of the reception buildings within Green Park.
- Ensure each FOH Team member understands and adheres to building procedures in a professional yet warm and welcoming manner.
- Ensure each building reception area is kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to assist in the efficient running of Green Park.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of the Guest Experience.
- To collate and deliver accurate reports/statistics on all aspects of information as requested from the client and senior management. This includes daily, monthly and quarterly meetings with KPI’s.
- Oversee and support in the reception rota, checking future planned absences and liaising with management for cover as and when required to ensure a consistent service.
- Manage and promote the implementation for any change, upgrade or advancement in software systems for each building reception.
- Ensuring that the FOH Team function to the professional and consistent standards expected so as to provide an exceptional level of customer focus and guest experience.
- Ensuring that the FOH Team are correctly attired and project a professional image at all times.
- To be involved in and participate in interviewing potential team members for the reception buildings.
- Be responsible for the process of meeting and greeting of all guests and visitors to the reception buildings and ensure your FOH Team provide an exceptional service.
- In doing so identify reception buildings where additional support is required dependent on event and function taking place.
- To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
- Where appropriate, reporting of accidents or incidents.
- Be the point of escalation for the FOH Team and where appropriate escape to Service Partner Operations Manager or line manager when appropriate.
- To conduct Personal Development Reviews and any performance management requirements for the FOH Team.
- To identify any training needs and assist in their skills and development of the FOH Team.
- To maintain good working relationships with colleagues and other Green Park service providers, building a strong rapport with others.
- Lead on first line HR matters, this includes performance management, Return to Work interviews, Advice and Counselling meetings etc.
- Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge
- Previous experience in managing and leading a large team.
- Previous experience in working in a Corporate/hospitality environment or equivalent.
- Previous experience in leading in HR e.g. A&C, investigations and PDR.
- Strong understanding of Excellent knowledge of IT with experience of using Microsoft Office packages.
- Previous experience with using visitor management systems.
Skills
- Management skills as well as a having a collaborative approach.
- Ability to comfortably work with a range of styles and personalities.
- Warm, engaging personality with excellent verbal, written and interpersonal skills.
- Ability to foster a culture of success and lead a team effectively.
- Strong efficiency and motivation.
- Excellent organisational skills.
- Excellent punctuality.
- Outgoing and can do attitude.
- Innovative, creative and resourceful.
- Tact, diplomacy and discreet when required.
- Proactive and helpful.
Front of House Manager (Maternity Cover) in Reading employer: ST James Facilities
At Green Park, we pride ourselves on being an exceptional employer that values dedication and passion in delivering outstanding guest experiences. Our collaborative work culture fosters personal and professional growth, providing ample opportunities for training and development within a supportive environment. Located in a vibrant area, we offer a unique chance to lead a dynamic team while ensuring every guest feels welcomed and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager (Maternity Cover) in Reading
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Front of House Manager (Maternity Cover) in Reading
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at ST James Facilities
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at ST James Facilities. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
