At a Glance
- Tasks: Lead the front of house team and deliver exceptional customer service.
- Company: Join a prestigious company known for professionalism and client satisfaction.
- Benefits: Competitive pay, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a vibrant setting with exciting events.
- Why this job: Be the face of the company and make a real difference in guest experiences.
- Qualifications: Customer service experience and strong leadership skills required.
The predicted salary is between 28066 - 30000 £ per year.
Overall Purpose
The Team Leader will be permanently based on the reception desk(s) covering the front of house function as well as stepping up to assist and cover the FOH Manager.
As a Team Leader you represent St James and St James' clients.
We provide our customers and clients with a high level of customer service and professionalism.
To go the extra mile to keep our customers and clients happy.
To liaise with the occupiers and make the building your own
Duties and Responsibilities
The below listed task/responsibilities are not exhaustive
- To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
- Ensuring that all functions are carried out in accordance with stipulated protocols and procedures.
- To assist and cover all the reception area as well as manage in the absence of the FOH Manager.
- Making sure the relevant St James Operations Manual, occupiers procedures, phone database is up to date.
- Being a presentable, professional and lead by example in being the first point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide.
- Being responsible for the meeting and greeting of all guests and visitors to the building and providing them with exceptional service.
- Signing in guests and visitors according to security procedures and processes and directing them to the relevant floors.
- To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
- To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
- Manage and assist difficult calls and/or distressed callers' in a calm and professional manner. This includes being a point of escalation in the FOH Manager absence.
- To support and assist the FOH Manager in all reception and FOH processes and procedures.
- Where appropriate, reporting of accidents or incidents.
- Administrative duties including word processing, photocopying, ordering stationery and facilities management tasks as directed by Building Management.
- Ensure the reception area is kept organised, clean and tidy at all times.
- Stand to greet all visitors to the building.
- To be "in post" ready to greet at allocated time.
- To maintain good working relationships with colleagues.
- Creating and maintaining strong relationships with all service providers at Green Park.
- Assisting and supporting the reception team and FOH Manager in all FOH matters.
- Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
- Monitoring vacant areas and reporting any issues that require the Building Manager's attention.
- Supporting the Events Team with building portal updates.
- Assisting with event organisation and promotion.
- Providing general support for building events where required.
Knowledge
- Proven working knowledge of customer service experience.
- Previous experience is essential in a similar corporate background.
- Proven experience in managing and leading others at supervisor.
- Excellent command of the English language, both written and verbal.
- Working knowledge of IT with experience of using Microsoft Office.
- Managing and training other team members.
Skills
- Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent customer service skills.
- Strong efficiency and motivation.
- Excellent punctuality.
- Outgoing and "can do" attitude.
- Innovation and creativity.
- Tact and diplomacy.
- Proactive and helpful.
- Collaborative and to lead by example.
- To have successfully obtained a current SIA Licence.
- #J-18808-Ljbffr
Assistant Front of House Manager - Green Park in Reading employer: ST James Facilities
As a Corporate Receptionist at Chiswick Park, you will be part of a vibrant and collaborative work culture that prioritises exceptional customer service and teamwork. The company offers a supportive environment with opportunities for personal and professional growth, ensuring that every employee feels valued and empowered. Located in a prestigious area, you will enjoy a dynamic workplace that fosters strong relationships with colleagues and clients alike, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front of House Manager - Green Park in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ST James Facilities. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ST James Facilities before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Front of House Manager - Green Park in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ST James Facilities:Your cover letter is your chance to shine! Tell us why you want to work at ST James Facilities specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ST James Facilities!
How to prepare for a job interview at ST James Facilities
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
