At a Glance
- Tasks: Lead the reception team, ensuring a warm welcome and smooth office operations.
- Company: Join a dynamic global company located at Paddington Station.
- Benefits: Competitive salary, training opportunities, and a vibrant workplace culture.
- Other info: Opportunity for career growth and involvement in team bonding activities.
- Why this job: Be the face of the company and make a real impact on visitor experiences.
- Qualifications: Exceptional customer service skills and experience in office coordination.
The predicted salary is between 30000 - 40000 £ per year.
As the Corporate receptionist of one of the business addresses in Paddington, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients. The building is located at Paddington Station. You will be a proactive and organised individual to oversee essential office functions, optimise meeting room usage and manage daily office operations. You will be working very closely with the Head of Facilities. You will be creative, not afraid of challenges, and will take charge of reception and its areas.
Duties and Responsibilities
- Take full ownership and accountability of the reception and all associated areas, ensuring they are kept in the best possible order at all times, liaising with cleaners, facilities and other departments as necessary.
- Ensure the reception area and communal spaces are well-maintained and presentable.
- Support internal events and office gatherings, coordinating logistics and refreshments.
- Oversee meeting room bookings, ensuring fair and efficient allocation.
- Manage the scheduling of larger meetings and ensure necessary resources are available.
- Troubleshoot any booking conflicts or room availability issues.
- Manage coffee machines, beverage supplies, and kitchen essentials to enhance employee experience.
- Monitor the standard of communal and welfare areas, liaising with cleaning contractors to maintain high levels of hygiene.
- Coordinate with external service providers for office maintenance and support needs.
- Conduct routine checks on office security and CCTV monitoring to identify and address facility-related concerns.
- Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Deliver monthly reports and appropriate FOH data as required.
- Receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Report accidents or incidents where appropriate.
- Stand to greet all visitors to the building.
- Adhere to St James policies and procedures, code of conduct and be fully conversant with emergency procedures in relation to Health & Safety issues.
- Act as a point of contact for HR-related office initiatives, fostering a positive and inclusive workplace culture.
- Play an active role in P&C team meetings and team bonding activities.
- Perform any other duties as deemed necessary to support the client, customer, colleagues and St James.
- Ability to send laptops overseas to other locations – Global company.
Knowledge and Skills
- Previous experience in delivering exceptional customer service is essential.
- Excellent command of the English language, both verbal and written.
- Experience of using Microsoft Office, PowerPoint and Excel is essential.
- Ability to manage schedules, meeting room bookings, AV of the rooms and office supplies efficiently.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities according to business demands.
- Proven experience in office coordination, facilities management, or hospitality.
- High level of discretion and professionalism when handling sensitive information.
- Excellent punctuality, outgoing and a can-do/proactive attitude.
- Fire warden, first aid and IOSH may be required for this position, or willingness to be trained to obtain.
- Innovative and creative.
Team Leader Corporate Receptionist in London employer: ST James Facilities
As a Team Leader Corporate Receptionist at our prestigious Paddington location, you will thrive in a dynamic and supportive work environment that values creativity and proactive engagement. We offer competitive benefits, opportunities for professional growth, and a culture that prioritises inclusivity and teamwork, ensuring that every employee feels valued and empowered to make a meaningful impact. Join us in a role where your contributions directly enhance the experience of our clients and visitors in one of London's most vibrant areas.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Corporate Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader Corporate Receptionist role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to reception management. Think about how you’d handle tricky situations, like managing difficult calls or booking conflicts. We want you to shine when it’s your time to impress!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be warm and engaging. Remember, they’re looking for someone who can create a welcoming atmosphere, so let your friendly side shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Leader Corporate Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming personality shine through. We want to see how you engage with others, so don’t be afraid to show us your unique style while keeping it professional!
Tailor Your Experience:Make sure to highlight your previous experience in customer service and office coordination. We’re looking for someone who can manage schedules and meeting room bookings efficiently, so give us examples that showcase your skills in these areas.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at ST James Facilities
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they operate, especially in relation to customer service and office management. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Team Leader Corporate Receptionist, you'll need to demonstrate your ability to manage schedules and bookings efficiently. Prepare examples from your past experiences where you've successfully coordinated events or managed office operations. Be ready to discuss how you handle conflicts or challenges in scheduling.
✨Demonstrate Your Interpersonal Skills
This role requires exceptional interpersonal skills, so be prepared to showcase your ability to engage with various personalities. Think of scenarios where you've had to manage difficult calls or distressed visitors, and explain how you handled those situations calmly and professionally.
✨Be Proactive and Creative
The job description highlights the need for a proactive and creative individual. Come up with ideas on how you could enhance the reception area or improve office operations. Sharing these ideas during your interview will show that you're not just reactive but also forward-thinking.
