At a Glance
- Tasks: Provide 5-star customer service and maintain a welcoming reception area.
- Company: Join a dynamic corporate team in a vibrant building environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Flexible hours and opportunities for personal growth in a collaborative team.
- Why this job: Be the first point of contact and make a lasting impression on guests.
- Qualifications: Exceptional customer service skills and ability to thrive in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Overall Purpose
This is a great opportunity to be part of a reception team of two within a corporate building based on a tenant floor. You will work alongside your colleague, providing 5 star customer service and hosting services. You will always provide a warm welcome and assistance by going the extra mile. You will take full ownership of the look and feel of the reception space, meeting rooms and lounge. You will be responsible for ensuring the lobby area, reception desk and meeting rooms are of excellent standards from temperature, tidiness and everything is in good working order. You will work closely with the office/facilities manager, the front of house security and the rest of the building teams. You will also contribute to the social and energy saving goals of the building. You will be a dedicated, flexible and a dynamic team player and always ensuring to be the best front of house ambassador of St James and the site. The best candidate will be a professional who takes initiative, with a positive energy and attitude and with a comprehensive understanding of customer service.
Duties and Responsibilities
- To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
- You will ensure the reception and its surroundings provide a great environment for the occupiers and their visitors.
- You will play a key part in the client's organisation to ensure you are able to prioritise according to the fast-paced nature of the role.
- You will be asked to assist the Office/Facilities Manager with a variety of administrative and clerical support tasks, from stationery order to supporting with events.
- Prepare and reset meeting rooms, including opening and closing movable walls.
- Coordinate with catering teams and monitor guest refreshment requests.
- Support events, including guest welcome and hosting during and outside standard office hours.
- Working closely with the ground floor reception team to ensure a seamless journey.
- Ensure the St James folder, manual, occupiers' procedures, phone database are up to date.
- Delivering of weekly reports and appropriate FOH data as and when required.
- Ability to assist and support the FOH manager, build strong relationships with commercial and residential tenants.
- Warm welcome on arrival – taking coats and offering them refreshments.
- To be able to assist with residential back of house duties, when required.
- Flexibility to react and assist the client with unforeseen circumstances at short notice.
- First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide.
- Dealing with all questions and queries.
- Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service.
- Standing to greet as a basic standard.
- To receive/answer calls promptly and efficiently, identifying the callers' requirements and taking messages as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Where appropriate, reporting of accidents or incidents.
- Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge and Skills:
- Previous experience in delivering exceptional customer service essential.
- Ability to work in a fast-paced environment and flexible according to business needs.
- Excellent command of the English language, both verbal and written.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Experience in using Visitor Management Systems, Microsoft Office, PowerPoint and Excel.
- Excellent punctuality, outgoing and a can do/proactive attitude.
- A team player is essential.
- Innovative and creative.
- Flexibility to react promptly on reasonable client's demand.
FOH Host in London employer: ST James Facilities
At St James, we pride ourselves on fostering a vibrant and supportive work culture that values exceptional customer service and teamwork. As a FOH Host in our corporate building, you will enjoy a dynamic environment where your contributions are recognised, and you will have opportunities for personal and professional growth. With a focus on sustainability and community engagement, working here means being part of a team that goes the extra mile to create a welcoming atmosphere for all visitors.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Host in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm welcome and exceptional service, think of scenarios where you can demonstrate your ability to handle difficult situations or go the extra mile for guests.
✨Tip Number 3
Be proactive during the interview. Ask questions about the team dynamics and how you can contribute to the building's social and energy-saving goals. This shows you're not just interested in the job, but also in making a positive impact.
✨Tip Number 4
After your interview, don’t forget to follow up! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it’s a great way to remind them of your positive energy and initiative.
We think you need these skills to ace FOH Host in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in delivering exceptional customer service. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the posting and relate your experiences to the responsibilities listed. This shows us you’ve done your homework and are genuinely interested in the role.
Be Professional Yet Personable:While we love a professional tone, don’t be afraid to let your personality shine through! A warm and friendly approach in your written application can set you apart, especially for a front of house role like this one.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ST James Facilities
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they maintain a welcoming environment. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you went the extra mile or handled difficult situations with grace. This will demonstrate your ability to be the best front of house ambassador.
✨Dress to Impress
As a FOH Host, first impressions matter. Dress smartly and professionally to reflect the high standards of the reception area. This shows that you take the role seriously and understand the importance of presentation in a corporate setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the expectations for the role, or how they measure success in the reception area. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
