Corporate Receptionist - Buckingham Green in London

Overall, Purpose

As the Corporate Receptionist, you will be part of a team covering the front of house function within this high-profile commercial and residential estate (3 receptions).

This prestigious site has high visibility with senior clients visiting on a frequent basis and requires a receptionist who has the natural flair for engagement with occupiers and visitors and can deliver exceptional customer service at all times.

Duties and Responsibilities:

• Welcome and assist all guests, visitors, occupiers, and clients, ensuring an outstanding customer experience at all times. Reception staff are expected to stand when greeting visitors as a standard of service.
• Take ownership of the reception area and associated front-of-house spaces, ensuring they remain clean, organised, and presented to the highest standards.
• Act as the primary point of contact for all enquiries, responding professionally and efficiently to requests, questions, and concerns.
• Maintain and regularly update reception resources, including the St James manual, occupier procedures, contact databases, and operational documentation.
• Complete daily handovers, weekly reports, and any front-of-house reporting requirements accurately and on time.
• Support the Front of House team lead and management team while developing strong working relationships with commercial and residential tenants.
• Assist with residential back-of-house operations when required, including the management and distribution of incoming deliveries.
• Respond flexibly and efficiently to changing business needs and unforeseen client requirements.
• Manage incoming telephone calls promptly and courteously, identifying caller needs, taking accurate messages, and directing enquiries appropriately.
• Handle challenging situations and distressed callers calmly, professionally, and with empathy.
• Report accidents, incidents, or concerns in accordance with company policies and procedures.
• Ensure compliance with all St James policies, procedures, codes of conduct, and Health & Safety regulations, including emergency response procedures.
• Ensure events and freebies are promoted and presented in appropriate manner.
• Undertake any additional duties required to support clients, customers, colleagues, and the wider business.

Key Person Specification:

• Excellent verbal and written communication skills, with a strong command of the English language.
• Outstanding interpersonal skills, with the ability to build rapport with a diverse range of people and adapt to different situations and personalities.
• Strong organisational and administrative abilities, with excellent attention to detail.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience using Bluepoint or similar visitor management systems.
• A professional, positive, and proactive approach to work. Confident in dealing with senior stakeholders and VIP visitors.
• Excellent timekeeping, reliability, and punctuality.
• Ability to work effectively as part of a team while also demonstrating initiative and accountability.
• Flexible and adaptable, with the ability to respond quickly to changing client and business requirements.
• Calm under pressure and capable of managing multiple priorities.
• Customer-focused with a genuine passion for service excellence.
• Reliable, adaptable, and committed to maintaining the highest professional standards.

Disclaimer

Thank you for your interest in the 'Corporate Receptionist' role. Due to the high volume of applications, we will aim to reply within 2-3 weeks. Thank you for your patience at this time.

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