At a Glance
- Tasks: Be the friendly face of our company, providing top-notch service to guests and clients.
- Company: Join a dynamic team at St James, where professionalism meets innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible working environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference by creating a welcoming atmosphere for everyone who visits.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overall Purpose: The Receptionist will be permanently based on the reception desk(s) covering the front of house function. As a Receptionist, you represent St James and St James' clients. We provide our customers and clients with a high level of customer service and professionalism, going the extra mile to keep them happy.
Duties and Responsibilities:
- Take full ownership of the reception and all associated areas, ensuring they are kept in the best possible order at all times.
- Liaise with cleaners, facilities, security, and other departments as necessary.
- Ensure all functions are carried out in accordance with stipulated protocols and procedures.
- Keep the relevant St James Operations Manual, occupiers procedures, and phone database up to date.
- Be a presentable and professional first point of contact for all guests, visitors, occupiers, and clients.
- Meet and greet all guests and visitors, providing exceptional service.
- Manage meeting rooms, ensuring they are ready for clients and their guests.
- Ensure meetings have all their requirements prior to the meeting (e.g., AV needs or catering requests).
- Sign in guests and visitors according to security procedures and direct them to the relevant floors.
- Assist guests and visitors with their queries, comments, and suggestions in a knowledgeable and professional manner.
- Assist with meeting room bookings and log any catering requirements.
- Receive and answer calls promptly and efficiently, identifying callers' requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Report accidents or incidents where appropriate.
- Handle post and deliveries, recording them in line with the building's Team Agreement/Operations Manual.
- Perform administrative duties including word processing, photocopying, ordering stationery, and facilities management tasks as directed by Building Management.
- Ensure the reception area is kept organised, clean, and tidy at all times.
- Stand to greet all visitors to the building and be ready to greet at allocated times.
- Maintain good working relationships with colleagues.
- Adhere to St James policies and procedures, code of conduct, and be fully conversant with emergency procedures related to Health & Safety issues.
- Perform any other duties as deemed necessary to support the client, customer, colleagues, and St James.
Knowledge:
- Proven working knowledge of customer service experience.
- Previous experience in a similar corporate background is essential.
- Good command of the English language.
- Working knowledge of IT with experience of using Microsoft Office.
Skills:
- Good interpersonal skills, flexible to work with a range of styles and personalities according to business demands.
- Excellent customer service skills.
- Strong efficiency and motivation.
- Excellent punctuality.
- Outgoing and 'can do' attitude.
- Innovation and creativity.
- Tact and diplomacy.
- Proactive and helpful.
Corporate Receptionist in London employer: ST James Facilities
St James is an exceptional employer that prioritises a high level of customer service and professionalism, making it an ideal workplace for those who thrive in dynamic environments. With a strong focus on employee growth and development, we foster a collaborative work culture where every team member is encouraged to take ownership of their role and contribute to the overall success of the organisation. Located in a vibrant area, our corporate setting offers unique advantages such as easy access to amenities and a supportive atmosphere that values innovation and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist in London
✨Tip Number 1
First things first, make sure you know the company inside out. Research St James and understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Corporate Receptionist, you'll be the face of the company. Role-play common scenarios with friends or family to get comfortable handling different types of visitors and calls. The more prepared you are, the more confident you'll feel.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Choose an outfit that reflects professionalism and aligns with the company's culture. When you look good, you feel good, and that confidence will shine through during your interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Corporate Receptionist in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone the extra mile for clients in the past, so share specific examples that showcase your professionalism and ability to handle various situations.
Be Presentable and Professional:Since you'll be the first point of contact for guests, it's important to convey a professional image in your application. Use a clean and clear format, and make sure your language reflects the polished persona we expect at St James.
Tailor Your Application:Take the time to tailor your application to the job description. Mention relevant skills and experiences that align with the responsibilities listed, like managing meeting rooms or handling calls efficiently. This shows us you’re genuinely interested in the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ST James Facilities
✨Know the Company Inside Out
Before your interview, take some time to research St James. Understand their values, mission, and what they expect from a Corporate Receptionist. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle difficult situations calmly and professionally, as this will resonate well with the interviewers.
✨Practice Your Communication Skills
Since you'll be the first point of contact for guests and clients, practice clear and confident communication. You might want to rehearse common interview questions and answers with a friend or in front of a mirror to ensure you come across as professional and approachable.
✨Dress to Impress
First impressions matter! Make sure you dress professionally and appropriately for the interview. A polished appearance will not only boost your confidence but also reflect the professionalism expected at St James.
