At a Glance
- Tasks: Deliver exceptional customer service and manage the reception area at Chiswick Park.
- Company: Join a high-profile corporate environment with a focus on collaboration.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Engage in exciting events and build relationships within a vibrant community.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Overall Purpose
As a Corporate Receptionist working with one other, you will be permanently based on the reception desk covering the front of house function within Chiswick Park.
The Park is a high-profile site with the client permanently based in the park.
You will be responsible for delivering exceptional customer service, ensuring a seamless journey for all that enter this building but also closely working with the other 9 buildings in the park demonstrating a collaborative relation with the other colleagues and service partners teams.
Duties and Responsibilities
- To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, maintenance and other departments as deemed necessary.
- Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
- First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
- Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service.
- Standing to greet as a basic standard.
- To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
- Ability to create strong relationship with the occupiers from the building as well as the building manager and other service partners.
- Create and lead on the events calendar, and engage in the client activities on Park.
- Ensure the reception area is kept organised, clean and tidy at all times.
- Create, maintain and deliver accurate daily/weekly/monthly buildings reports/checklist, key management and H&S requirements.
- Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Represent with pride de St James values as well as the client’s ones.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
- Knowledge and Skills
- Previous experience in delivering exceptional customer service essential.
- Excellent command of the English language, both verbal and written.
- Experience of using Microsoft Office, Power Point and Excel essential.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent punctuality, outgoing and a can do/proactive attitude.
- #J-18808-Ljbffr
Guest Experience Host - Chiswick employer: ST James Facilities
As a Corporate Receptionist at Chiswick Park, you will be part of a vibrant and collaborative work culture that prioritises exceptional customer service and teamwork. The company offers a supportive environment with opportunities for personal and professional growth, ensuring that every employee feels valued and empowered. Located in a prestigious area, you will enjoy a dynamic workplace that fosters strong relationships with colleagues and clients alike, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host - Chiswick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ST James Facilities. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ST James Facilities before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Experience Host - Chiswick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ST James Facilities:Your cover letter is your chance to shine! Tell us why you want to work at ST James Facilities specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ST James Facilities!
How to prepare for a job interview at ST James Facilities
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
