At a Glance
- Tasks: Be the friendly face of St James, welcoming guests and providing top-notch service.
- Company: Join a dynamic team at St James, known for its professionalism and customer care.
- Benefits: Gain valuable experience in customer service and social media management.
- Other info: Enjoy a vibrant work environment with opportunities for personal growth.
- Why this job: Make a real impact by creating memorable experiences for visitors every day.
- Qualifications: Customer service experience and a knack for social media are essential.
The predicted salary is between 22000 - 26000 € per year.
Overall Purpose
The Receptionist will be permanently based on the reception desk(s) covering the front of house function. As a FOH Host you represent St James and St James’ clients. We provide our customers and clients with a high level of customer service and professionalism, going the extra mile to keep them happy.
Duties and Responsibilities
- Take full ownership of the reception and all associated areas, ensuring they are kept in the best possible order at all times.
- Liaise with cleaners, facilities, security and other departments as necessary.
- Ensure all functions are carried out in accordance with stipulated protocols and procedures.
- Maintain the relevant St James Operations Manual, occupiers procedures, and phone database.
- Be a presentable and professional first point of contact for all guests, visitors, occupiers and clients.
- Meet and greet all guests and visitors, providing exceptional service.
- Sign in guests and visitors according to security procedures and direct them to the relevant floors.
- Assist guests and visitors with their queries, comments and suggestions in a knowledgeable and professional manner.
- Receive and answer calls promptly and efficiently, identifying callers’ requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Report accidents or incidents where appropriate.
- Handle post and deliveries, recording them in line with the buildings Team Agreement/Operations Manual.
- Perform administrative duties including word processing, photocopying, ordering stationery and facilities management tasks as directed by Building Management.
- Have strong knowledge of the building and report issues in a timely manner.
- Support the Building Manager/tenant with occupier engagement events.
- Support and lead on social media platforms/building app for engaging with occupiers.
- Create, schedule, and manage content across building social media platforms, ensuring consistent engagement and timely posts.
- Monitor social media channels, engage with followers, track performance metrics, and suggest improvements based on trends and analytics.
- Ensure the reception area is kept organised, clean and tidy at all times.
- Stand to greet all visitors to the building and be ready to greet at allocated time.
- Maintain good working relationships with colleagues.
- Adhere to St James policies and procedures, code of conduct, and be fully conversant with emergency procedures related to Health & Safety issues.
- Perform any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge
- Proven working knowledge of customer service experience.
- Previous experience in a similar corporate background is essential.
- Good command of the English language.
- Working knowledge of IT with experience of using Microsoft Office.
Skills
- Good interpersonal skills, flexible to work with a range of styles and personalities according to business demands.
- Content Creation and Curation.
- Social Media Management.
- Excellent customer service skills.
- Strong efficiency and motivation.
- Excellent punctuality.
- Outgoing and “can do“ attitude.
- Innovation and creativity.
- Tact and diplomacy.
- Proactive and helpful.
FOH Host employer: ST James Facilities
St James is an exceptional employer that prioritises a vibrant work culture and professional growth for its employees. As a FOH Host, you will be at the forefront of delivering outstanding customer service in a dynamic environment, with opportunities to engage in social media management and occupier events. Our commitment to employee development, coupled with a supportive team atmosphere, makes St James a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Host
✨Tip Number 1
First things first, make sure you know the company inside out. Research St James and understand their values, culture, and what they expect from a FOH Host. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, role-play different scenarios with friends or family. This will help you stay calm and professional when dealing with guests and any tricky situations that might arise.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at St James. Good luck, and go get that FOH Host position!
We think you need these skills to ace FOH Host
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your professionalism and ability to handle queries with ease.
Be Presentable and Professional:As a FOH Host, first impressions matter! When writing your application, convey your understanding of the importance of being presentable and professional. Use a friendly tone but keep it polished – we’re looking for someone who can represent us well!
Know Your Stuff:Familiarise yourself with our operations and the role's responsibilities. Mention any relevant knowledge you have about building management or social media engagement, as this shows us you're proactive and ready to dive in. We love candidates who do their homework!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at St James!
How to prepare for a job interview at ST James Facilities
✨Know the Company Inside Out
Before your interview, take some time to research St James and its values. Understand their approach to customer service and how they engage with clients. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a FOH Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations or distressed callers calmly and professionally.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you dress professionally and presentably for the interview. This not only shows respect for the interviewers but also reflects the high standards expected at St James.
✨Prepare for Role-Specific Questions
Anticipate questions related to the specific duties of a FOH Host, such as managing social media platforms or handling administrative tasks. Think about how your skills and experiences can contribute to these responsibilities and be ready to share relevant examples.
