At a Glance
- Tasks: Welcome guests and provide exceptional customer service in a high-profile environment.
- Company: Join a prestigious commercial and residential estate with a vibrant front-of-house team.
- Benefits: Gain valuable experience, develop your skills, and work in a dynamic setting.
- Other info: Opportunity to grow within a supportive team and engage with diverse clients.
- Why this job: Be the face of a renowned estate and make a lasting impression on visitors.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Overall Purpose
As the Corporate Receptionist, you will be part of a team covering the front of house function within this high-profile commercial and residential estate (3 receptions).
This prestigious site has high visibility with senior clients visiting on a frequent basis and requires a receptionist who has the natural flair to engage with occupiers and visitors and can deliver exceptional customer service at all times.
Duties and Responsibilities
- Welcome and assist all guests, visitors, occupiers, and clients, ensuring an outstanding customer experience at all times.
Reception staff are expected to stand when greeting visitors as a standard of service.
- Take ownership of the reception area and associated front‑of‑house spaces, ensuring they remain clean, organised, and presented to the highest standards.
- Act as the primary point of contact for all enquiries, responding professionally and efficiently to requests, questions, and concerns.
- Maintain and regularly update reception resources, including the St James manual, occupier procedures, contact databases, and operational documentation.
- Complete daily handovers, weekly reports, and any front‑of‑house reporting requirements accurately and on time.
- Support the Front of House team lead and management team while developing strong working relationships with commercial and residential tenants.
- Assist with residential back‑of‑house operations when required, including the management and distribution of incoming deliveries.
- Respond flexibly and efficiently to changing business needs and unforeseen client requirements.
- Manage incoming telephone calls promptly and courteously, identifying caller needs, taking accurate messages, and directing enquiries appropriately.
- Handle challenging situations and distressed callers calmly, professionally, and with empathy.
- Report accidents, incidents, or concerns in accordance with company policies and procedures.
- Ensure compliance with all St James policies, procedures, codes of conduct, and Health & Safety regulations, including emergency response procedures.
- Ensure events and freebies are promoted and presented in appropriate manner.
- Undertake any additional duties required to support clients, customers, colleagues, and the wider business
Knowledge and Skills
- Proven experience delivering exceptional customer service in a corporate, hospitality, concierge, or front‑of‑house environment.
- Excellent verbal and written communication skills, with a strong command of the English language.
- Outstanding interpersonal skills, with the ability to build rapport with a diverse range of people and adapt to different situations and personalities.
- Strong organisational and administrative abilities, with excellent attention to detail.
- Proficiency in Microsoft Office applications, including Word, Excel, and Power Point.
- Experience using Bluepoint or similar visitor management systems.
- A professional, positive, and proactive approach to work.
- Excellent timekeeping, reliability, and punctuality.
- Ability to work effectively as part of a team while also demonstrating initiative and accountability.
- Flexible and adaptable, with the ability to respond quickly to changing client and business requirements.
- Personal Attributes
The successful candidate will be
- Friendly, professional, and approachable.
- Highly organised and detail-oriented.
- Confident in dealing with senior stakeholders and VIP visitors.
- Calm under pressure and capable of managing multiple priorities.
- Customer-focused with a genuine passion for service excellence.
- Reliable, adaptable, and committed to maintaining the highest professional standards.
- #J-18808-Ljbffr
Corporate Receptionist - BG employer: ST James Facilities
As an Office Manager and Personal Assistant at our Head Office, you will thrive in a dynamic environment that values organisation and efficiency. We pride ourselves on fostering a positive work culture where employees are encouraged to grow and develop their skills while enjoying a supportive atmosphere. With opportunities for professional development and a focus on teamwork, this role offers a rewarding experience in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist - BG
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ST James Facilities. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ST James Facilities before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist - BG
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ST James Facilities:Your cover letter is your chance to shine! Tell us why you want to work at ST James Facilities specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ST James Facilities!
How to prepare for a job interview at ST James Facilities
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
