At a Glance
- Tasks: Be the friendly face of our flagship building, welcoming guests and managing front-of-house operations.
- Company: Join a dynamic team in a high-visibility corporate environment.
- Benefits: Gain valuable experience, develop your skills, and enjoy a vibrant workplace culture.
- Other info: Great opportunity for career growth and networking in a professional environment.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced setting.
- Qualifications: Customer service experience is a must; hospitality background is a bonus!
The predicted salary is between 25000 - 30000 £ per year.
Overview
As the Corporate Receptionist, you will be permanently based on the reception desk covering the front of house function within this flagship building.
This is a multitenant building with high visibility, where you will be taking care of three major clients and assisting the Building Management with administrative tasks.
You will be responsible for taking care of the visitors for our clients and some ad-hoc task for the Building Manager.
Duties and Responsibilities
- To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
- Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
- First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
- Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
- To receive/answer calls promptly and efficiently, identifying the callers' requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers' in a calm and professional manner.
- Where appropriate, reporting of accidents or incidents.
- Create and lead on the events calendar, pop ups and freebies for the building.
- Ensure the reception area is kept organised, clean and tidy at all times.
- Stand to greet all visitors to the building.
- Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
- Taking minutes on meetings for the Building Management.
- Creating weekly/monthly reports and sending them to the attention of the Building Management.
- Create and lead on the events calendar, pop ups and freebies for the building.
- Take minutes on monthly tenant meetings.
- Take minutes on weekly team meetings.
- Create monthly reports on the waste usage in the building.
- Maintain and share weekly Excel spreadsheet to track lift status.
- Provide comprehensive administrative support at the request of Building Management, frequently using Excel, Adobe, etc.
- Manage the User profiles/permissions for the building Helpdesk.
- Arrange stationary orders for the building management, as and when necessary.
- Knowledge and Skills
- Previous experience in delivering exceptional customer service essential.
- Hospitality experience desirable.
- Excellent command of the English language, both verbal and written.
- Excellent command of Microsoft Office, Power Point and Excel.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent punctuality, outgoing and a can do/proactive attitude.
Corporate Receptionist - 25 Cabot Square employer: ST James Facilities
As a Corporate Receptionist at Chiswick Park, you will be part of a vibrant and collaborative work culture that prioritises exceptional customer service and teamwork. The company offers a supportive environment with opportunities for personal and professional growth, ensuring that every employee feels valued and empowered. Located in a prestigious area, you will enjoy a dynamic workplace that fosters strong relationships with colleagues and clients alike, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist - 25 Cabot Square
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ST James Facilities. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ST James Facilities before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist - 25 Cabot Square
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ST James Facilities:Your cover letter is your chance to shine! Tell us why you want to work at ST James Facilities specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ST James Facilities!
How to prepare for a job interview at ST James Facilities
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
