At a Glance
- Tasks: Be the face of St James, providing top-notch customer service and managing reception duties.
- Company: Join a prestigious company known for its professionalism and client focus.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Flexible hours and a vibrant workplace culture await you!
- Why this job: Make a lasting impression on clients and visitors while enhancing your communication skills.
- Qualifications: Exceptional customer service skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Overall Purpose
As a Receptionist you represent St James and St James' clients.
We provide our customers and clients with a high level of customer service and professionalism.
To go the extra mile to keep our customers and clients happy and to liaise with the occupiers and make the building your own.
The Receptionist is empowered to take full responsibility of the reception, hosting, safety and high-profile security, thorough access control, tenant and client relationship, supporting the building management and providing excellent communication at all times.
Duties and Responsibilities
The below listed task/responsibilities are not exhaustive
- To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with security, cleaners, facilities, and other departments as deemed necessary.
- Along with the front of house Security, you will be responsible for the security of the building, including tailgaters, fire exits, emergency and safety and CCTV.
- Ensure the St James folder, manual, occupiers' procedures, phone database are up to date.
- Delivering of weekly reports and appropriate FOH data as and when required.
- Ensure to abide by the strict and stringent access and egress processes & procedures.
- First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide.
- Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service.
- Signing in guests and visitors according to security procedures and processes and directing them to the relevant floors.
- To receive/answer calls promptly and efficiently, identifying the callers' requirements and taking messages as appropriate.
- Where appropriate, reporting of accidents or incidents.
- Assist with any building tours for new tenants.
- Work with contractors in relation to fire alarm testing and any fire evac processes and procedures.
- Handling post and deliveries and recording them in line with the buildings Team Agreement/Operations Manual.
- Administrative duties including word processing, photocopying, ordering stationery and facilities management tasks as directed by Building Management.
- Ensure the reception area is kept organised, clean and tidy at all times.
- Previous experience in delivering exceptional customer service essential.
- Excellent command of the English language, both verbal and written.
- Knowledge and Skills
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent punctuality, outgoing and a can do/proactive attitude.
- Flexibility to react promptly on reasonable client's demand.
Corporate Receptionist - 1 Rathbone employer: ST James Facilities
As a Corporate Receptionist at Chiswick Park, you will be part of a vibrant and collaborative work culture that prioritises exceptional customer service and teamwork. The company offers a supportive environment with opportunities for personal and professional growth, ensuring that every employee feels valued and empowered. Located in a prestigious area, you will enjoy a dynamic workplace that fosters strong relationships with colleagues and clients alike, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist - 1 Rathbone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ST James Facilities. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ST James Facilities before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist - 1 Rathbone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ST James Facilities:Your cover letter is your chance to shine! Tell us why you want to work at ST James Facilities specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ST James Facilities!
How to prepare for a job interview at ST James Facilities
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
