At a Glance
- Tasks: Lead the reception team, ensuring a warm welcome and smooth office operations.
- Company: Join a dynamic global company located at Paddington Station.
- Benefits: Competitive salary, professional development, and a vibrant workplace culture.
- Other info: Opportunity for training in first aid and health & safety.
- Why this job: Be the face of the company and make a real impact on visitor experiences.
- Qualifications: Exceptional customer service skills and experience in office coordination.
The predicted salary is between 30000 - 40000 £ per year.
Overall Purpose
As the Corporate receptionist of one of the business addresses in Paddington, you will be warm, welcoming, and always engaged with the occupiers, their visitors, and our clients. The building is located at Paddington Station. You will be a proactive and organised individual to oversee essential office functions, optimise meeting room usage and manage daily office operations. You will be working very closely with the Head of Facilities. You will be creative, not afraid of challenges, and will take charge of reception and its areas.
Duties and Responsibilities
- Take full ownership and accountability of the reception and all associated areas, ensuring they are kept in the best possible order at all times, liaising with cleaners, facilities and other departments as necessary.
- Ensure the reception area and communal spaces are well-maintained and presentable.
- Support internal events and office gatherings, coordinating logistics and refreshments.
- Oversee meeting room bookings, ensuring fair and efficient allocation.
- Manage the scheduling of larger meetings and ensure necessary resources are available.
- Troubleshoot any booking conflicts or room availability issues.
- Manage coffee machines, beverage supplies, and kitchen essentials to enhance employee experience.
- Monitor the standard of communal and welfare areas, liaising with cleaning contractors to maintain high levels of hygiene.
- Coordinate with external service providers for office maintenance and support needs.
- Conduct routine checks on office security and CCTV monitoring to identify and address facility-related concerns.
- Ensure the St James folder, manual, occupiers procedures, phone database are up to date.
- Deliver monthly reports and appropriate FOH data as required.
- Receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner, reporting accidents or incidents where appropriate.
- Stand to greet all visitors to the building.
- Adhere to St James policies and procedures, code of conduct and be fully conversant with emergency procedures in relation to Health & Safety issues.
- Act as a point of contact for HR-related office initiatives, fostering a positive and inclusive workplace culture.
- Play an active role in P&C team meetings and team bonding activities.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
- Ability to send laptops overseas to other locations – Global company.
Knowledge and Skills
- Previous experience in delivering exceptional customer service essential.
- Excellent command of the English language, both verbal and written.
- Experience of using Microsoft Office, PowerPoint and Excel essential.
- Ability to manage schedules, meeting room bookings, AV of the rooms and office supplies efficiently.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities according to business demands.
- Proven experience in office coordination, facilities management, or hospitality.
- High level of discretion and professionalism when handling sensitive information.
- Excellent punctuality, outgoing and a can-do/proactive attitude.
- Fire warden, first aid and IOSH may be required for this position, or willingness to be trained to obtain.
- Innovative and creative.
Team Leader Corporate Receptionist in City of Westminster employer: ST James Facilities
As a Team Leader Corporate Receptionist at our Paddington location, you will thrive in a dynamic and supportive work environment that values creativity and proactive engagement. We offer competitive benefits, opportunities for professional growth, and a culture that prioritises inclusivity and teamwork, making it an ideal place for those seeking meaningful employment in a vibrant setting. Join us to be part of a global company where your contributions directly enhance the employee experience and workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader Corporate Receptionist in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can manage office operations effectively.
✨Tip Number 3
Dress the part! First impressions matter, especially in a reception role. Make sure you’re dressed smartly and professionally to reflect the welcoming atmosphere they’re looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader Corporate Receptionist in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service and office coordination. We love seeing how your skills align with our needs, so be specific about your relevant experiences.
Be Proactive:In your application, demonstrate your proactive attitude by sharing examples of how you've taken charge in previous roles. Whether it’s managing schedules or troubleshooting issues, we want to know how you’ve made a difference!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ST James Facilities
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Corporate Receptionist. Familiarise yourself with the job description and think about how your previous experiences align with the tasks mentioned, like managing meeting room bookings or coordinating office events.
✨Showcase Your Customer Service Skills
As this role is all about delivering exceptional customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a client or resolved a difficult situation calmly and professionally.
✨Demonstrate Your Organisational Skills
The ability to manage schedules and office operations is key. During the interview, discuss how you prioritise tasks and handle multiple responsibilities. You might want to mention any tools or methods you use to stay organised, especially when dealing with booking conflicts or coordinating logistics.
✨Be Engaging and Personable
Since you'll be the first point of contact for visitors, it's important to come across as warm and welcoming. Practice your greeting and body language before the interview. Remember, they’re looking for someone who can create a positive atmosphere, so let your personality shine through!
