Corporate Receptionist - 80 Fenchurch Street in City of Westminster

Overall Purpose

We are seeking an exceptional Corporate Receptionist to join a busy and prestigious landmark office building. This is an exciting opportunity for an experienced front-of-house professional who naturally enjoys engaging with people, delivers outstanding customer service, and takes pride in creating a welcoming and professional environment.

As the face of the building, you will play a key role in enhancing the experience of occupiers, visitors, and clients. Working alongside and reporting to the Reception Manager, you will be responsible for the day-to-day front-of-house operation while also supporting building events, occupier engagement initiatives, and community activities.

This role would suit a confident communicator with a proactive attitude, and a genuine passion for delivering a first-class customer experience.

Please note: Previous experience within a corporate front-of-house or hospitality environment is essential.

Duties and Responsibilities

• Take ownership of the reception area and associated spaces, ensuring they are always presented to the highest standard.
• Provide a warm, professional, and engaging welcome to all visitors, tenants, and clients.
• Act as the first point of contact for all building enquiries, responding promptly and professionally. Hosting several times of the day is required.
• Manage visitor sign-in procedures and maintain a seamless arrival experience.
• Help manage and populate the Building App and promote the activations, initiatives and events.
• Answer and direct telephone calls efficiently, taking accurate messages when required.
• Handle challenging situations and distressed callers calmly and professionally.
• Build strong relationships with occupiers and visitors, promoting a positive and welcoming building culture.
• Support the development and promotion of building activities, wellbeing initiatives, and engagement programmes.
• Assist in creating and delivering an annual events calendar, including social events, pop-ups, networking opportunities, and tenant appreciation initiatives such as Freebie Fridays.
• Produce weekly reports and front-of-house performance data as required.
• Ensure all reception-related documentation remains current and compliant.
• Work closely with the Building Manager and Assistant Building Manager, providing administrative and operational support.
• Support security, health and safety, and emergency procedures across the building.
• Report accidents, incidents, and building concerns promptly and accurately.
• Liaise effectively with cleaning, facilities, security, and other service partners to ensure smooth day-to-day operations.
• Demonstrate flexibility and adaptability to meet evolving business and client needs.
• Support colleagues and contribute positively to the wider team environment.
• Undertake additional duties as required to ensure exceptional service delivery.

Knowledge and Skills:

• Previous experience in a corporate reception, front-of-house, concierge, or hospitality role.
• Proven ability to deliver exceptional customer service in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive relationships at all levels.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Strong organisational skills and attention to detail.
• Professional appearance and manner.
• A proactive, positive, and can-do attitude.

Personal Attributes:

• Friendly, approachable, and confident.
• Highly organised and self-motivated.
• Creative and innovative in promoting occupier engagement activities.
• Flexible and adaptable to changing priorities.
• A team player who is willing to go above and beyond to deliver excellence.