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For Companies At a Glance
- Tasks: Own the reception area, greet visitors, and manage supplies with a warm welcome.
- Company: Join a prestigious organisation known for its exceptional customer service.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Why this job: Be the face of the company and create memorable experiences for guests.
- Qualifications: Exceptional customer service skills and proficiency in Microsoft Office required.
- Other info: Dynamic role with opportunities to lead events and enhance your career.
The predicted salary is between 30000 - 42000 £ per year.
Overall Purpose
As the Senior Receptionist, you will be permanently based on the reception desk at Charles the 2nd reception, covering the front of house functions. You may also be covering the 31 St Jamess reception as and when needed. You will have ownership and accountability for both reception areas and its environment, ensuring a seamless, warm welcome is delivered at all times. You will also be responsible for managing the coffee station and any related supply orders. It is pertinent for the Senior Receptionist to ensure attention to detail and maintain brand standards at all times. You will be expected to provide the highest level of customer service and professionalism, go the extra mile to keep our customers and clients happy, as well as to liaise with the occupiers and ensure VIP treatment is delivered. This role will require obtaining SIA licence and IOSH certificate.
Duties and Responsibilities
- Take full ownership and accountability of the reception and all associated areas, liaising with cleaners, facilities, security, and other departments as deemed necessary.
- Be customer-focused and responsible for meeting and greeting all visitors and tenants to the building and hosting in the reception lounge.
- Meet and greet, signing in guests and visitors according to security procedures and processes and directing them to the relevant floors.
- Follow standard and greet procedure according to St James standards.
- Build and maintain strong relationships with occupiers and other service providers.
- Work closely and share desks with the Building Host and Security Team.
- Ensure the St James folder, manual, occupiers procedures, phone database are up to date.
- Deal with high volume of visitors in a professional, calm, and welcoming manner.
- Collate and deliver accurate reports on all aspects of information as requested from the client and senior management; produce weekly and monthly reports.
- Review existing standards and procedures while implementing new best practices to ensure seamless delivery of Front of House Services.
- Produce, manage, and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
- Assist guests and visitors, occupiers and clients with their queries, comments, and suggestions in a knowledgeable and professional manner.
- Manage difficult calls and/or distressed callers/visitors in a calm and professional manner; report accidents or incidents where appropriate.
- Perform administrative duties including word processing, photocopying, ordering stationery and facilities.
- Manage and promote the implementation for any change, upgrade, or advancement of software systems.
- Manage the building app, create posts and content, update and refresh the database where appropriate.
- Ensure the team are always correctly attired and project a professional image.
- Create and lead on the events calendar, pop ups and freebie Fridays for the building.
- Adhere to St James policies and procedures, code of conduct and be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Ensure compliance with all current statutory legislation in respect of health and safety.
- Be presentable and professional at all times, as outlined in the St James Guide.
- Offer guests refreshments when applicable and make sure that supplies are ordered.
- Be in post ready to greet at the allocated time.
- Maintain good working relationships with colleagues.
- Any other duties as deemed necessary to support the client, customer, colleagues, and St James.
Knowledge And Skills
- Previous experience in delivering exceptional customer service essential.
- Excellent command of the English language, both verbal and written.
- Experience of using Microsoft Office, PowerPoint, and Excel essential.
- Ability to work in a busy environment and comfortable with high volume of visitors.
- Excellent punctuality, outgoing and a can do/proactive attitude.
- Innovative and creative.
- Produce presentations to report to your line manager and client.
- Experience in supervising preferred.
- Ability to motivate and organise your building and your team member.
- Excellent punctuality.
- Innovation and creativity.
- Tact and diplomacy.
Senior Receptionist employer: St James Facilities Services Limited
Contact Detail:
St James Facilities Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your greeting and introduction! As a Senior Receptionist, first impressions are key. Make sure you can confidently introduce yourself and explain why you're excited about the role. A warm, professional approach will set the tone for the rest of your interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're genuinely interested in the role and the company. Ask about their expectations for the Senior Receptionist or how they measure success in the position. It’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can go a long way. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in delivering exceptional customer service. We want to see how you've gone the extra mile for clients and visitors in the past, so share those stories!
Be Professional and Presentable: Since this role is all about making a great first impression, ensure your application reflects your professionalism. Use clear language and check for any typos or errors before hitting send.
Tailor Your Application: Take a moment to tailor your application to the specific duties and responsibilities mentioned in the job description. We love seeing candidates who understand what we’re looking for and can relate their skills directly to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St James Facilities Services Limited
✨Know the Company Inside Out
Before your interview, make sure to research Charles the 2nd and St James thoroughly. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Senior Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations calmly and professionally, as this will be crucial in your new role.
✨Demonstrate Attention to Detail
Given the emphasis on maintaining brand standards and attention to detail, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your meticulous nature made a positive impact, whether it was in managing supplies or creating reports.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage high volumes of visitors. Practice responses to potential situations you might face at the reception desk, such as dealing with distressed callers or coordinating with other departments.