People & Culture Manager in London

Join St James Facilities – Elevate Your Career in Front of House & Client Services.

Who We Are:

Founded in 2015 with a vision for excellence, St James Facilities Services Ltd is a proud women-led company dedicated to delivering outstanding front-of-house and facilities management solutions. We are passionate about creating seamless and welcoming workplace environments, driven by professionalism, exceptional customer service, and operational efficiency. As part of our team, you’ll be valued, supported, and given the opportunity to grow in a dynamic and inclusive company that puts people first. If you’re looking for your next challenge and want to be part of something special, we’d love to hear from you!

Why Join Us?

• Be part of a company that values inclusivity, innovation, and professional growth.
• Lead and support teams in prestigious corporate environments.
• Enjoy a varied role that blends people management, client relations, and service excellence.
• Make a real impact by shaping front-of-house experiences and driving service innovation.

About Role:

The People and Culture Manager will be accountable for providing advice and guidance to managers across the HR spectrum to ensure delivery of best practice and innovative solutions. The role not only provides a solid infrastructure for new strategic projects, but also supports improvements on an operational/employee relations level. You will be comfortable and confident with managing a team of four.

Responsibilities:

• Lead and manage the day-to-day operational function of the HR department, to ensure an effective and efficient service to colleagues across the organisation.
• Keep up to date with employment legislation, and emerging trends in HR, recommending any necessary changes to policies, procedures, staff-related publications and schemes, ensuring they are current and follow best practice.
• Performance manage, support, and develop relevant HR staff, including the HR Assistant and Recruitment Advisor, to ensure they have sufficient support, guidance, and training to effectively achieve their objectives.
• Provide information, guidance and advice to support managers and employees on all HR matters.
• Manage cases, and provide high-quality advice, on employee relations casework including investigations, disciplinaries, grievances, absence, retirement and redundancy, aligning with employment law and organisational policies and procedures.
• Lead and manage the employee lifecycle, from recruitment and induction to exit interviews, to ensure consistency and good practice across the organisation.
• Be responsible for the effective management and utilisation of the HR self-service system with responsibility for ensuring the accuracy of all data and the effective use of the system.
• Lead and develop training sessions on HR related matters, including successful use of HR Management systems and employee relations, to ensure all appropriate staff have the relevant knowledge and skills to comply with HR policy and procedure.
• Resolve conflicts through positive and professional mediation.
• Work with the Training Manager in identifying, implementing and delivering training needs of employees with regular updates with department managers and company targets.
• Develop credible relationships, coaching, supporting and challenging managers.
• Ability to work with Senior Management and consultants on projects as and when they arise.
• Oversee and manage the vendor for pre-employment screening. Ensure KPI/SLA are met and adhere to.
• Lead on TUPE in and out consultations.
• Lead on implementation of lower risk or smaller scale change programmes.
• Maintain and develop employee benefit programmes.
• Create and keep track of organisation’s overall HR strategies and procedures.
• Develop and maintain effective relationships with both internal and external stakeholders and consistently offer professional, genuine and engaging service, modelling the values of St James.
• Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
• Participate in tender presentations, staff training sessions and/or inductions.
• Work within the framework ISO 9001 and 14001.
• Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge and Skills:

• An individual who has strong leadership skills with hands on approach, leading and inspiring from the front.
• An individual who is innovative and creative, and is able to bring new ideas to the table as we build an environment in which our colleagues will be able to thrive.
• An individual who is passionate about the hospitality industry, you will be driven to deliver excellence in our guest experience, and develop and mentor our employees.
• Proven experience within Human Resource/People management.
• Solid Experience in Employee Relations.
• Proven ability to manage a team of 3.
• Sufficient knowledge regarding best practice and legislation on all aspects of HR.
• Up-to-date knowledge on employment in the UK.
• Ability to be a decision maker and take initiative.
• Strong written and verbal communication skills, ability to be empathetic and/or assertive when required.
• Ability to problem solve and be solution orientated.
• High levels of accuracy and re-prioritising where necessary.

Salary: £50K per annum.