Management Officer in London

Join St James Facilities – Elevate Your Career in Front of House & Client Services.

Who We Are:

Founded in 2015 with a vision for excellence, St James Facilities Services Ltd is a proud women-led company dedicated to delivering outstanding front-of-house and facilities management solutions. We are passionate about creating seamless and welcoming workplace environments, driven by professionalism, exceptional customer service, and operational efficiency. As part of our team, you’ll be valued, supported, and given the opportunity to grow in a dynamic and inclusive company that puts people first. Be part of a company that values inclusivity, innovation, and professional growth.

• Lead and support teams in prestigious corporate environments.
• Enjoy a varied role that blends people management, client relations, and service excellence.
• Make a real impact by shaping front-of-house experiences and driving service innovation.

The People and Culture Manager will be accountable for providing advice and guidance to managers across the HR spectrum to ensure delivery of best practice and innovative solutions. The role not only provides a solid infrastructure for new strategic projects but also supports improvements on an operational/employee relations level.

Key Responsibilities:

• Lead and manage the day-to-day operational function of the HR department, ensuring an effective and efficient service to colleagues across the organisation.
• Keep up to date with employment legislation and emerging trends in HR, recommending necessary changes to policies, procedures, staff-related publications, and schemes.
• Performance manage, support, and develop relevant HR staff, including the HR Assistant and Recruitment Advisor.
• Provide information, guidance, and advice to support managers and employees on all HR matters.
• Manage cases and provide high-quality advice on employee relations casework including investigations, disciplinaries, grievances, absence, retirement, and redundancy.
• Lead and manage the employee lifecycle, from recruitment and induction to exit interviews.
• Be responsible for the effective management and utilisation of the HR self-service system.
• Lead and develop training sessions on HR-related matters.
• Work with the Training Manager in identifying, implementing, and delivering training needs of employees.
• Develop credible relationships, coaching, supporting, and challenging managers.
• Ability to work with Senior Management and consultants on projects as they arise.
• Lead on implementation of lower risk or smaller scale change programmes.
• Maintain and develop employee benefit programmes.
• Create and keep track of the organisation’s overall HR strategies and procedures.
• Develop and maintain effective relationships with both internal and external stakeholders.
• Participate in tender presentations, staff training sessions, and/or inductions.
• Any other duties as deemed necessary to support the client, customer, colleagues, and St James.

An individual who is innovative and creative, able to bring new ideas to the table as we build an environment in which our colleagues will be able to thrive.

Proven experience within Human Resource/People management and solid experience in Employee Relations.

Sufficient knowledge regarding best practice and legislation on all aspects of HR.