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- Tasks: Be the friendly face of our flagship building, welcoming guests and managing reception duties.
- Company: Join a dynamic team in a brand-new, high-visibility corporate environment.
- Benefits: Gain valuable experience, develop your skills, and enjoy a vibrant workplace culture.
- Why this job: Make a lasting impression on clients while honing your customer service skills.
- Qualifications: Previous customer service experience is essential; hospitality background is a plus.
- Other info: Flexible working environment with opportunities for personal growth and creativity.
The predicted salary is between 30000 - 42000 £ per year.
Overall Purpose: As the Corporate Receptionist, you will be permanently based on the reception desk covering the front of house function within this flagship building. This is a brand-new building with high visibility, where senior clients visit on a frequent basis and the owner is based. You will be responsible for setting up processes and procedures as well as assisting with viewings.
Duties and Responsibilities:
- Take full ownership and accountability of the reception and all associated areas, ensuring they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as necessary.
- Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Deliver monthly reports and appropriate FOH data as required.
- Act as the first point of contact for all guests, visitors, occupiers and clients to the building, addressing all questions and queries.
- Be responsible for meeting and greeting all guests and visitors into the building, providing exceptional service. Standing to greet as a basic standard.
- Receive/answer calls promptly and efficiently, identifying callers' requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Report accidents or incidents where appropriate.
- Create and lead on the events calendar, pop ups and freebie Fridays for the building.
- Ensure the reception area is kept organised, clean and tidy at all times.
- Adhere to St James policies and procedures, code of conduct and be fully conversant with emergency procedures related to Health & Safety issues.
- Manage the ground floor Club room.
- Work closely with the Guest Services Manager.
- Perform any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge And Skills:
- Previous experience in delivering exceptional customer service is essential.
- Hospitality experience is desirable.
- Excellent command of the English language, both verbal and written.
- Experience of using Microsoft Office, PowerPoint and Excel is essential.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities according to business demands.
- Excellent punctuality, outgoing and a can-do/proactive attitude.
- Innovative and creative.
Corporate Receptionist in London employer: St James Facilities Services Limited
Contact Detail:
St James Facilities Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist in London
✨Tip Number 1
First impressions matter, so make sure you arrive early for your interview. This gives you time to settle in and shows that you're punctual and serious about the role.
✨Tip Number 2
Practice your greeting! As a Corporate Receptionist, you'll be the first point of contact. Nail your introduction and show off your exceptional customer service skills right from the start.
✨Tip Number 3
Be ready to showcase your organisational skills. Bring examples of how you've managed busy reception areas or events in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart and show your enthusiasm for the position. Plus, it’s a great way to remind them of your fantastic interpersonal skills!
We think you need these skills to ace Corporate Receptionist in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in delivering exceptional customer service. We want to see how you've gone above and beyond for clients in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Professional Yet Approachable: As a Corporate Receptionist, you’ll be the first point of contact for our guests. Make sure your written application reflects a professional tone while still being warm and friendly. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at St James Facilities Services Limited
✨Know Your Reception Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Corporate Receptionist. Familiarise yourself with the duties listed in the job description, such as managing calls, greeting guests, and maintaining the reception area. This will help you demonstrate your knowledge and show that you're ready to take ownership of the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is crucial for this position, prepare examples from your past experiences where you've gone above and beyond for clients or customers. Be ready to discuss how you handle difficult situations or distressed callers calmly and professionally, as this will highlight your interpersonal skills.
✨Dress to Impress
As the first point of contact for visitors, your appearance matters! Dress smartly and professionally for the interview to reflect the high standards expected in the role. This not only shows respect for the interviewers but also gives them a glimpse of how you'll represent the company.
✨Prepare Questions About the Company Culture
During the interview, ask questions about the company culture and how the reception team collaborates with other departments. This shows your interest in being part of the team and helps you gauge if the environment aligns with your working style. Plus, it demonstrates your proactive attitude!
