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For Companies At a Glance
- Tasks: Be the friendly face of our company, providing top-notch service to guests and clients.
- Company: Join a professional team at St James, known for its commitment to excellence.
- Benefits: Gain valuable experience in a corporate environment with a supportive team.
- Why this job: Make a real impact by creating a welcoming atmosphere for everyone who visits.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities to develop your skills and grow your career.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Overall Purpose: The Receptionist will be permanently based on the reception desk(s) covering the front of house function. As a Receptionist, you represent St James and St James clients. We provide our customers and clients with a high level of customer service and professionalism, going the extra mile to keep them happy and liaising with the occupiers to make the building your own.
Duties and Responsibilities
- Take full ownership of the reception and all associated areas, ensuring they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as necessary.
- Ensure all functions are carried out in accordance with stipulated protocols and procedures.
- Keep the relevant St James Operations Manual, occupiers procedures, and phone database up to date.
- Be a presentable and professional first point of contact for all guests, visitors, occupiers and clients to the building.
- Meet and greet all guests and visitors, providing them with exceptional service.
- Be responsible for the meeting rooms, ensuring they are ready for clients and their guests' meetings, including AV needs or catering requests.
- Sign in guests and visitors according to security procedures and processes, directing them to the relevant floors.
- Assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
- Assist with any meeting room bookings and log any catering requirements.
- Receive/answer calls promptly and efficiently, identifying callers' requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Report accidents or incidents where appropriate.
- Handle post and deliveries, recording them in line with the buildings Team Agreement/Operations Manual.
- Perform administrative duties including word processing, photocopying, ordering stationery and facilities management tasks as directed by Building Management.
- Ensure the reception area is kept organised, clean and tidy at all times.
- Stand to greet all visitors to the building and be in post ready to greet at allocated time.
- Maintain good working relationships with colleagues.
- Adhere to St James policies and procedures, code of conduct, and be fully conversant with emergency procedures related to Health & Safety issues.
- Perform any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge
- Proven working knowledge of customer service experience.
- Previous experience is essential in a similar corporate background.
- Good command of the English language.
- Working knowledge of IT with experience of using Microsoft Office.
Skills
- Good interpersonal skills, flexible to work with a range of styles and personalities according to business demands.
- Excellent customer service skills.
- Strong efficiency and motivation.
- Excellent punctuality.
- Outgoing and can-do attitude.
- Innovation and creativity.
- Tact and diplomacy.
- Proactive and helpful.
Corporate Receptionist - Fixed Term Contract 6months employer: St James Facilities Services Limited
Contact Detail:
St James Facilities Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist - Fixed Term Contract 6months
✨Tip Number 1
First things first, make sure you know the company inside out. Research St James and understand their values and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you've gone the extra mile for a client or handled a tricky situation with grace. We want to see that you can keep our customers happy!
✨Tip Number 3
Dress to impress! As a Corporate Receptionist, you'll be the first point of contact for guests and clients. Make sure you look professional and approachable. A polished appearance can make a great first impression and set the tone for the rest of the meeting.
✨Tip Number 4
Finally, don’t forget to follow up after your interview. A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Corporate Receptionist - Fixed Term Contract 6months
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone the extra mile for clients in the past, so share specific examples that showcase your professionalism and ability to handle various situations.
Be Presentable and Professional: Since you'll be the first point of contact for guests, it's important to convey a professional image in your application. Use clear and concise language, and ensure your CV and cover letter are well-organised and free from errors. We appreciate attention to detail!
Tailor Your Application: Take the time to tailor your application to the role. Mention specific duties from the job description that resonate with your experience. This shows us that you understand what we're looking for and that you're genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the necessary updates. Plus, it’s super easy to do—just follow the prompts and submit your details!
How to prepare for a job interview at St James Facilities Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research St James. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Corporate Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you handle difficult situations or distressed callers with professionalism and calmness.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you dress professionally and presentably for your interview. This reflects your understanding of the role and the importance of being a polished first point of contact for clients and visitors.
✨Practice Common Interview Questions
Anticipate questions related to your experience in a corporate environment and your knowledge of IT systems like Microsoft Office. Practising your responses can help you feel more confident and articulate during the actual interview.
