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For Companies At a Glance
- Tasks: Be the friendly face of our flagship building, managing visitors and events with style.
- Company: Join a dynamic team in a high-visibility corporate environment.
- Benefits: Enjoy competitive pay, professional growth, and a vibrant workplace culture.
- Why this job: Make a real impact by creating memorable experiences for guests and tenants.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great opportunities for career advancement and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
As the Corporate Receptionist, you will be permanently based on the reception desk covering the front of house function within this flagship building. This is a building with high visibility. You will be responsible for managing visitors and be on site for events, taking on some minor facilities and helpdesk duties.
Duties and Responsibilities
- Take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
- Maintain client-facing areas to the highest standard, including fault reporting and facilities-related tasks.
- Uphold brand standards by delivering a warm and professional welcome, allocating hosting hours for consistent meet-and-greet protocols.
- Conduct opening shift checks and ensure compliance with all relevant policies.
- Manage the visitor system, helpdesk system and updating all helpdesk logged jobs.
- Ensure the St James folder, manual, occupiers procedures, phone database are up to date.
- Deliver monthly reports and appropriate FOH data as and when required.
- Deliver weekly report for the tenants based on the helpdesk data for all logged in jobs and their status.
- First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide.
- Deal with all questions and queries.
- Be responsible for meeting and greeting all guests and visitors into the building and providing them with exceptional service.
- Receive/answer calls promptly and efficiently, identifying the callers requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers in a calm and professional manner.
- Report accidents, incidents, and risks in line with statutory legislation and site requirements.
- Maintain strong relationships with occupiers, building management, landlords, and stakeholders.
- Lead, motivate, and manage the reception team, conducting appraisals and addressing performance management requirements where necessary.
- Promote a professional, customer-focused, and positive work environment.
- Ensure the team maintains a professional appearance and always delivers service excellence.
- Create and lead on the events calendar, pop ups and freebie Fridays for the building.
- Liaise with BM and AM regarding new events inquiries.
- Create posters on Canva and manage social events calendar.
- Create presentations proposals for new events.
- Create a quarterly Newsletter for all the staff members and tenants with report of past events, upcoming events, presentation of team members, new promotions for the tenants and what is happening in the area.
- Plan, lead, and execute events, including building-wide activations, pop-ups, and community initiatives.
- Develop and deliver CSR activities, identifying local charities and opportunities for community engagement.
- Adhere to St James policies and procedures, code of conduct and be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge and Skills
- Previous experience in facilities or managing a reception is desirable.
- Previous experience in delivering exceptional customer service essential.
- Hospitality experience desirable.
- Excellent command of the English language, both verbal and written.
- Excellent command of Microsoft Office, PowerPoint and Excel.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent punctuality, outgoing and a can do/proactive attitude.
Corporate Receptionist and Facilities employer: St James Facilities Services Limited
Contact Detail:
St James Facilities Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist and Facilities
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a client or handled a tricky situation with grace. We want to see that you can deliver exceptional service!
✨Tip Number 3
Don’t forget to ask questions during the interview! It shows that you’re engaged and keen to learn more about the role. Ask about the team dynamics, upcoming events, or how they measure success in the reception area.
✨Tip Number 4
Finally, follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the position!
We think you need these skills to ace Corporate Receptionist and Facilities
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Corporate Receptionist, your ability to deliver exceptional customer service is key. Make sure to highlight any relevant experience in your application that showcases your knack for making people feel welcome and valued.
Keep It Professional and Polished: Your written application should reflect the high standards we uphold at StudySmarter. Use clear, professional language and ensure there are no typos or grammatical errors. This is your chance to make a great first impression!
Tailor Your Application: Don’t just send out a generic application! Take the time to tailor your CV and cover letter to the specific role of Corporate Receptionist. Mention how your skills align with the duties and responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at St James Facilities Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their brand standards and how they operate, especially in terms of customer service and facilities management. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Corporate Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients or handled difficult situations with grace. This will demonstrate your ability to maintain a professional and welcoming environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like managing a distressed caller or dealing with a busy reception area. Think through your responses ahead of time, focusing on how you would maintain composure and provide excellent service under pressure.
✨Prepare Your Own Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, upcoming events, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
