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For Companies At a Glance
- Tasks: Manage the front of house, ensuring exceptional service and smooth operations.
- Company: Join St James Facilities Services, a leader in strategic management services.
- Benefits: Gain valuable experience in a dynamic environment with a focus on customer service.
- Why this job: Be the face of a flagship building and create memorable experiences for visitors.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunity to lead events and engage with the community through creative initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Corporate FOH Manager – Maternity Cover role at St James Facilities Services Limited.
Overall Purpose: As the FOH Reception Manager, you will be permanently based on the reception desk covering the front of house function within this flagship building. This is a building with high visibility and open lobby area for the public, coffee shop and a library area where often events are taking place. You will be responsible for managing visitors and be on site for events.
Duties and Responsibilities
- Take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
- Take full ownership of the reception and associated areas, ensuring impeccable standards of order and presentation.
- Maintain client-facing areas to the highest standard, including fault reporting and facilities-related tasks. Liaise with cleaners, facilities, security, and other departments to ensure the smooth running of the building.
- Uphold brand standards by delivering a warm and professional welcome, allocating hosting hours for consistent meet-and-greet protocols.
- Conduct opening shift checks and ensure compliance with all relevant policies.
- Manage the visitor system, reception rota, planned absences, and team cover requirements, liaising with resourcing.
- Ensure the St James folder, manual, occupiers procedures, phone database are up to date.
- Deliver monthly reports and appropriate FOH data as required.
- First point of contact for all guests, visitors, occupiers and clients to the building; deal with questions and queries.
- Meet and greet all guests and visitors into the building and provide exceptional service as a standard.
- Receive/answer calls promptly and efficiently, identifying caller requirements and transferring calls as appropriate; manage difficult or distressed calls calmly and professionally.
- Report accidents, incidents, and risks in line with statutory legislation and site requirements.
- Maintain strong relationships with occupiers, building management, landlords, and stakeholders.
- Lead, motivate, and manage the reception team, conducting appraisals and addressing performance management where necessary.
- Promote a professional, customer-focused, and positive work environment.
- Ensure the team maintains a professional appearance and delivers service excellence at all times.
- Create and lead the events calendar, pop ups and initiatives for the building.
- Liaise with BM and AM regarding new events inquiries.
- Create posters on Canva and manage social media pages for the building on Instagram and the building app Vizta.
- Plan, lead, and execute events across multiple sites, including building-wide activations, pop-ups, and community initiatives.
- Manage social media strategy to drive engagement and visibility for events and activities.
- Facilitate a weekly playgroup for infants and caregivers, supporting early childhood development and fostering a sense of community.
- Create engaging posters and marketing materials using Canva, ensuring consistency with brand standards.
- Develop and deliver CSR activities, identifying local charities and opportunities for community engagement.
- Adhere to St James policies and procedures, code of conduct and be fully conversant with emergency procedures related to Health & Safety issues.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge And Skills
- Previous experience in facilities or managing a reception is desirable
- Previous experience in delivering exceptional customer service essential
- Hospitality experience desirable
- Excellent command of the English language, both verbal and written
- Excellent command of Microsoft Office, PowerPoint and Excel
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent punctuality, outgoing and a can do/proactive attitude
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Management and Manufacturing
Industries
- Strategic Management Services
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Corporate FOH Manager - Maternity Cover employer: St James Facilities Services Limited
Contact Detail:
St James Facilities Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate FOH Manager - Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Corporate FOH Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and how they align with your own. This will help you stand out as a candidate who truly understands what they’re about.
✨Tip Number 3
Practice your meet-and-greet skills! As a front-of-house manager, first impressions are everything. Role-play with a friend to nail down your welcoming approach and ensure you can handle any tricky questions that might come your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Corporate FOH Manager - Maternity Cover
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves customer interaction.
Tailor Your Application: Make sure to tailor your application to the Corporate FOH Manager role. Highlight your relevant experience in facilities management and customer service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at St James Facilities Services Limited
✨Know the Space
Familiarise yourself with the building and its facilities before the interview. Understanding the layout, key areas like the coffee shop and library, and how they function will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond to meet a client's needs, as this is crucial for the FOH Manager position.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in leading and motivating a team. Share instances where you successfully managed performance or conducted appraisals, as this will highlight your capability to manage the reception team effectively.
✨Engage with Event Planning
Since the role involves planning and executing events, come prepared with ideas or examples of events you've organised in the past. This will demonstrate your creativity and ability to manage multiple tasks while engaging the community.