FOH Ambassador in City of London

FOH Ambassador – St James Facilities Services Limited

Join to apply for the FOH Ambassador role at St James Facilities Services Limited. This flagship building is high‑profile and fast‑paced, with the building owner on site. You will be confident with lobby hosting and working in a highly visible environment.

Overall Purpose

As a FOH Ambassador you will report into the FOH Manager and be permanently based on the reception desk within this flagship building (team of 3). The building is high profile and fast‑paced, with the building owner on site. You must be confident with lobby hosting and working in a high‑visibility environment.

Duties and Responsibilities

• Take full ownership and accountability of the reception and all associated areas, ensuring they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as needed.
• Ensure the St James folder, manual, occupier procedures, phone database are up to date. Deliver monthly reports and appropriate FOH data as required.
• First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Deal with all questions and queries.
• Be responsible for meeting and greeting all guests and visitors into the building, providing them with exceptional service.
• Be comfortable and confident to lobby host during the day as part of a rotation within the team.
• Receive/answer calls promptly and efficiently, identifying callers’ requirements and transferring calls as appropriate.
• Manage difficult and distressed visitors calmly and professionally.
• Report accidents or incidents as appropriate.
• Create and lead the events calendar, pop‑ups and freebie Fridays for the building.
• Ensure the reception area is kept organised, clean and tidy at all times.
• Stand to greet all visitors to the building.
• Adhere to St James policies and procedures, code of conduct, and be fully conversant with emergency procedures related to Health & Safety issues.
• Perform any other duties necessary to support the client, customer, colleagues and St James.

Knowledge and Skills

• Previous experience in delivering exceptional customer service (essential).
• Excellent command of the English language, both verbal and written.
• Experience of using Microsoft Office, PowerPoint, and Excel (essential).
• Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Excellent punctuality and a can‑do, proactive attitude.
• Innovative and creative.
• Comfortable working in a fast‑paced, high‑profile, and visible environment.

Seniority Level

• Entry level

Employment Type

• Contract

Job Function

• Other

Industries

• Marketing Services

Location: London, England, United Kingdom