At a Glance
- Tasks: Be the friendly face of our community, assisting customers in person, by phone, and via email.
- Company: Join the Parish of St Helier, a supportive and engaging workplace.
- Benefits: Enjoy health perks, pension contributions, discounts, and 25 days holiday plus bank holidays.
- Other info: Flexible hours available; great opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Five GCSEs including Maths and English; customer service experience is a plus.
The predicted salary is between 29700 - 36300 £ per year.
Are you friendly, organised, and passionate about helping people? The Parish of St Helier is looking for a dedicated Customer Services Advisor to join our front-of-house team, providing a welcoming and efficient service to parishioners and visitors.
As the first point of contact for the community, the Customer Services Advisor will deliver a welcoming, professional and responsive service, giving assistance to customers with enquiries in person, by telephone and via email. We are seeking a proactive and customer-focused individual who will help drive parish-wide objectives by championing excellent service standards, supporting health and safety initiatives, and contributing to a positive and supportive working environment that encourages teamwork, engagement and continuous improvement.
Applications for both full and part-time hours for this position will be considered.
Key Responsibilities
- Act as the first point of contact for all public enquiries, in person, by phone, and via email.
- Process payments and issue licences, permits, and other parish documentation.
- Provide accurate information and guidance on parish services and procedures.
- Maintain a professional and courteous approach at all times.
- Support the smooth running of Parish Assembly meetings and other events, which may occasionally require attendance outside normal working hours.
- Participate in the development of health and safety plans.
- Champion the objective ‘to meet our customers’ needs and expectations’ across all Parish activities.
- Engender a reciprocal positive, supportive culture, where staff and stakeholders are engaged.
Skills, Knowledge and Expertise
- Good general education with a minimum of five GCSEs or the equivalent including Maths, English and preferably one other relevant language.
- Possess a qualification, or a strong understanding of Microsoft Office Packages.
- Previous experience of working within a customer focused environment.
- Excellent written and oral communication skills.
- Excellent customer care skills.
Experience
- A good general knowledge of the workings of the Parish of St Helier (desirable).
- An administration background is essential.
Abilities
- Excellent communication and interpersonal skills.
- A strong sense of customer care and attention to detail.
- Comfortable handling payments and working with administrative systems.
- Able to work well as part of a team in a busy environment.
- Flexible and willing to support parish events when needed.
Benefits
At the Parish of St Helier, you will be eligible for our comprehensive Cash Health Plan from the date you successfully complete your probation period. Enjoy a range of health and wellness benefits, including:
- GP consultations: £75
- Dental care: £75
- Optical services: £75
- Dental accident cover: £300
- Physiotherapy, acupuncture, or chiropractic treatments: £200
- Diagnostic tests & scans: £300
- Health assessments: £100
Additionally, you’ll receive exclusive discounts on gym memberships, spa services, swimming pools, cinema tickets, and more.
When you're a contracted hours employee, you're automatically part of the Public Employees Pension Fund. We match your 6.77% employee pension contribution with an incredible 13.8% from the Parish.
We provide access to an extensive accredited eLearning package as well as opportunities to study for role-specific qualifications through our HR department.
25 days holiday per annum (*plus bank holidays), increasing with service.
Customer Services Advisor employer: St Helier
St Helier is an attractive employer due to its commitment to high service standards and a supportive team environment. The organization values flexibility in working hours, allowing employees to balance their personal and professional lives. Opportunities for professional growth are available within this stable local government entity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at St Helier. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like St Helier before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to St Helier:Your cover letter is your chance to shine! Tell us why you want to work at St Helier specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at St Helier!
How to prepare for a job interview at St Helier
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
